Not resolved

On 5th February ordered the Amour display for my wife.Clearly stated that delivery would be required by 14th February.

Related: Prestige Flowers - Terrible service, late deliver, not caring customer service

The website stated that deliveries may be earlier than usual for peak periods. Told wife to listen out for the door, as I was working early that day. By 7pm on Valentines Day, still no show. The 'Royal Mail Tracking Code' is not recognised by Royal Mail.

According to Prestige Flowers this is because the RM system cannot 'cope with peak periods'. The irony would be amusing, if people were not being ripped off by this company. Anyway, raised a dispute through PayPal and sent a ticket into Prestige Flowers. Not surprisingly, no response yet.

Will be disputing via bank too. Absolutely disgusting treatment of genuine customers by a company taking advantage of romantics.

I also think it suspicious that many review sites contain positive reviews about these cowboys, from people who have only just completed the online purchase stage.Who in their right mind would leave feedback until the goods are, or are not, received.

Review about: Valentines Flowers.

I didn't like: Non-delivery, No complaint response, Possible fake reviews.

Review #1009323 is a subjective opinion of a user.

Price Affordability
Discounts and Special Offers
Turnaround Time
Product or Service Quality
Delivery Service
Customer service
Advertised vs Delivered
Value for money
Diversity of Products or Services
Style and Design
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Problem with delivery / $60
Preferred solution Full refund

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Faversham, Kent, United Kingdom #1289947

I also got the same experience!! When they emailed me back, they used the excuse of 'just *** the outside flowers to let them bloom to its full potential!' Never again should I spend £40 on their flowers!!


Still waiting for "the flowers", we can not imagine what we are gonna find out inside that card box !

Mail from "prestige flowers":

Good Morning,

Thank you for your email.

I can confirm we have the correct address.

As the tracking is advising that this was delivered and you are disputing this we will need to look into it further. I will need to raise an investigation with DX. Investigations can sometimes take up to 7 days but as soon as I have had a response I will come back to you.

If in the meantime the flowers arrive or if you have any more questions please let me know.

I appreciate your patience while I look into this.I apologise for any upset or inconvenience caused Thank you for your time

John Whitworth
to David London, London, United Kingdom #1289935

That's the same response I got. Though mine mentioned royal mail and not DX.

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