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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
Product or Service Quality
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1 comment

I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had ordered was not what was received, to top it off it was dead within 3-4 days.

What I bought (and paid for) is this case was not what i got. Customer services then, almost one month later replied and offered a voucher stating that you have to send photos within 48hours (which was done and ignored).

They also stated that i had sent only 1 complaint email on the 23rd June, which is incorrect and completely ignored all of the dates that i actually sent complaint emails. Personally, I would not order with Prestige again and the after service is utterly shocking!!!

Product or Service Mentioned: Prestige Flowers Bouquet.

Reason of review: Not as described.

Monetary Loss: $30.

Preferred solution: Let the company propose a solution.

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Just as an update, this matter was never resolved, after weeks of trying to contact them i finally got correspondence via online chat and after much discussion was offered a voucher. I checked the worth of the voucher whilst still on the chat, only to find that they had offered a measly 5pounds voucher.

Bearing in mind that delivery alone costs more that 5pounds.

I therefore still feel that the company and customer service is appalling and would never recommend anyone to order from them.

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