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Prestige Gifting Order Reference Number: P196****

I was very disappointed with the flowers which I had arranged to be sent on Monday, 14 May 2018 to my sister-in-law on her discharge from hospital after a major operation.

Even though I paid an extra ยฃ5 for a medium sized bouquet, there was only 7 roses and two stems of freesias, the majority of the bouquet being "bulked out" with greenery (not at all like the photo provided!).

I will not be recommending Prestige Flowers to anyone to use in the future, and I will certainly not be using them again (this being my first, and last, time).

The response I received was that they needed a photo within 48 hours of delivery to enable them to even begin to think of sending out a new bouquet or a refund. Unfortunately, I couldn't send a photo because:-

a. I live too far away from the recipient (the only reason I knew what they looked like was because I had a day's leave and visited her and saw them with my own eyes), and

b. The recipient didn't have the required technology to send me a photo to forward on.

Prestige Flowers could only offer me a 10 GBP voucher to use off my next purchase, which I declined as I would not use Prestige Flowers ever again and will not be recommending them to any of my friends and family. I felt like I was being penalised because I couldn't provide a photo and felt like I was being treated as a second class citizen.

Patricia Palmer

Reason of review: Bad quality.

Prestige Flowers Cons: Customer service.

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I received a black and white bouquet from prestige sent by my boyfriend, not that Iโ€™d know who they were from if it was down to Prestige as they forgot to write in the note card! Also, the flowers arenโ€™t actually black they are spray painted!

The paint is somehow not waterproof and currently covering my entire kitchen! Itโ€™s quite funny really but my other half isnโ€™t too happy!

They offered him a ยฃ5 gift voucher and spoke to him like he was an inconvenience. Needless to say we wonโ€™t be using them again x

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