Prestige Gifting Order Reference Number: P1969568
I was very disappointed with the flowers which I had arranged to be sent on Monday, 14 May 2018 to my sister-in-law on her discharge from hospital after a major operation.
Even though I paid an extra £5 for a medium sized bouquet, there was only 7 roses and two stems of freesias, the majority of the bouquet being "bulked out" with greenery (not at all like the photo provided!).
I will not be recommending Prestige Flowers to anyone to use in the future, and I will certainly not be using them again (this being my first, and last, time).
The response I received was that they needed a photo within 48 hours of delivery to enable them to even begin to think of sending out a new bouquet or a refund. Unfortunately, I couldn't send a photo because:-
a. I live too far away from the recipient (the only reason I knew what they looked like was because I had a day's leave and visited her and saw them with my own eyes), and
b. The recipient didn't have the required technology to send me a photo to forward on.
Prestige Flowers could only offer me a 10 GBP voucher to use off my next purchase, which I declined as I would not use Prestige Flowers ever again and will not be recommending them to any of my friends and family. I felt like I was being penalised because I couldn't provide a photo and felt like I was being treated as a second class citizen.
Reason of review: Bad quality.
I didn't like: Customer service.