Birmingham, England
0 comments

I ordered a bouquet for my mother's birthday which arrived on time.When my mother rang me, she said it was a tiny bunch and that the flowers were broken and withered.

I was, naturally, upset. However, when I saw the bunch myself that night, I was absolutely furious. Not only was the bouquet nothing like the image (with not even the correct type of flowers, let alone number), but half of the flowers had broken off the stems and the leaves were brown and withered. When I got in touch with the company with images as proof, they said that the flowers were 'slightly' damaged and that they would send a fresh bunch only as a 'goodwill gesture'; the assumption here being that I was 'slightly' irritated and needed a pat on the head to feel better.

I was absolutely astounded by their rudeness. I accepted the replacement offer, but it never arrived. After two weeks of e-mailing practically every day, I got put through to the manager. He was even worse.

I am still (over two weeks later) fighting for my money back. They keep finding excuses not to refund my money, and keep offering to replace the bunch instead. I am sick of this now, and I guess they are hoping that I'll just give up. I refuse to give up!

My mother was so disappointed by the bouquet: I spent just under £40 on four old carnations and one lily. I've never, ever been treated this way before, and I would strongly dissuade anyone from using Prestige Flowers in the future.

They are incompetent, rude, very offensive and unapologetic about causing distress.What's more, they insist on refusing to return my money: money I exchanged for a product that was deceptively advertised and not at all proportionate to its cost.

Review about: Prestige Flowers Bouquet.

Monetary Loss: $63.

Had an Experience with Prestige Flowers?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Prestige Flowers Bouquet Review from Carlisle, Cumbria Prestige Flowers "I ordered a bunch off flowers I paided extra for the larger bunch and this is what I got I could off got better from a supermarket I would NEVER..." Read more Prestige Flowers - Awful flowers and worse customer care Prestige Flowers "Awful flowers .... had them sent through for 30th anniversary .... roses were all diseased and dying .... complained and sent second bunch just as bad as first ..., would..." Read more Prestige Flowers Festivity Bouquet Review Prestige Flowers "Bought a bunch of festivity flowers for around £45 for my mother from prestige flowers based on the beautiful photo they had on their website. What turned up was mortifying...." Read more Prestige Flowers - Poor quality flowers poor customer service Prestige Flowers "#prestigeflowersuk #fakeflowers warning do not use this company, their flowers are not as pictured and the customer service is very poor Delivery was late, flowers were substituted and was refused..." Read more Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. Terminix "Terminix tried to trick me into canceling my policy and voiding my warranty coverage, when I refused they canceled my policy anyway. My house has been covered by the Terminix..." Read more Other Company - William P. Cleary is making these posts Other Company "http://florida.arrests.org/Arrests/William_Cleary_5557871/ He is making fake posts about me and attacking my family on this site. He was just released from Prison and his evil wrath continues. Both him and his..." Read more Michael Kors - Stand by your product on defective hardware!!!! Michael Kors "I got the money as a gift to buy my 1st MK and sadly I was right, they are NOT worth the $$. My purse is 13 months and 2..." Read more Terry Vaughn Rv - Stay far away Terry Vaughn Rv "Bought a new 2016 Avenger FBI and paid cash for it. Turns out to be a piece of junk. Walls coming loose on the inside, leaks due to (in the..." Read more