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I live in Florida; my family live in the UK, Wigan area. I ordered Christmas deliveries of flowers for three members of my UK family.

My son is in a nursing home in the Wigan area because of brain damage following a motorcycle accident. He is on several sensitive medications and CANNOT HAVE ALCOHOL. I ordered roses and a teddy bear for him; but Prestige Flowers substituted a bottle of booze for the teddy bear without consulting or notifying me of this substitution. The nursing staff were horrified when the delivery arrived and they told me.

I am also horrified. This could have had dire consequences on his medical condition. My son refused to release the alcohol to the hospital staff, but they were able to remove it from his room before any damage was done. I contacted Prestige Flowers who refused to refund my money; they also denied liability because they had "no control" over what the distribution center actually ships out.

This is incredibly irresponsible. I will never do business with this company again.

Reason of review: Problem with delivery.

Monetary Loss: $35.

Preferred solution: Full refund.

Prestige Flowers Cons: Substituting an item which could have caused injury to recipient.

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