London, London
2 comments
Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money

"Prestige" didn't deliver my anniversary flowers on the required day as they claim their courier neglected to read my delivery instructions. Refusing to take ownership of the entire chain, and blaming the courier company, is not my problem. They arrived wilted (see photo) and proving a deep embarrassment for me.

I contacted them for a full refund on seeing the picture and was denied any reasonable remedies and a refusal to accept responsibility for their mistake. A laughable £5 voucher was offered to me as a token gesture which assumes I'd ever want to give them my custom in the future.

A totally unprofessional company that doesn't deserve to be in business.

Review about: Prestige Flowers Flowers.

Reason of review: Bad quality.

Monetary Loss: $75.

Preferred solution: Full refund.

I liked: Brazen disregard for customers.

Had an Experience with Prestige Flowers?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Enniscorthy, Wexford, Ireland #1179650

Yes I was offered the same pathetic £5 delivery voucher, obviously will never use it, and I am sure they know this

Anonymous
Sale, Cheshire, United Kingdom #1178223

This company has not changed, I received roses in the same state twice from them this year so obviously haven't improved.Do not use them, they are terrible.

You May Also Like

Prestige Flowers Festivity Bouquet Review Prestige Flowers "Bought a bunch of festivity flowers for around £45 for my mother from prestige flowers based on the beautiful photo they had on their website. What turned up was mortifying...." Read more Prestige Flowers - Double Flowering Roselily Bouquet Review Prestige Flowers "Worst customer service ever! Do not bother wasting your time or money. I bought some double Lily's for Mother's Day at a very pricey rate however never saw them before..." Read more Prestige Flowers - NEVER EVER ORDER FROM THIS COMPANY AGAIN Prestige Flowers "Me and my siblings ordered flowers for mother's day this year, I even ordered additional coloured roses for extra money. To my shock and embarrassment the flowers were really badly..." Read more Prestige Flowers - Very Dissapointing Prestige Flowers "I was in hospital when I ordered the roses for our Valentine's Day celebration . I wasn't in a fit condiation to read the many reviews. Had I done so..." Read more Haband - Ripped Off Haband "Haband took $14 out of my account for a purchase I did not order. My bank charged me a $34 overlimit fee. I asked Customer Service why,S and the woman..." Read more EVGO - BAD BUSINESS PRACTICES! EVgo "Please be advised that Evgo owes me the sum of $5,000.00 for the reason described herein. On 06/27/2017 I inquired to the HR manager the status of a position I..." Read more Rustrepairpanels.com rocker panels don't fit Rustrepairpanels "Stay clear of this company. The paper thin aluminium panels they sell don't fit. Mine were too narrow to reach the fastening points on the inner rockers. I tried to..." Read more Michael Kors - Stand by your product on defective hardware!!!! Michael Kors "I got the money as a gift to buy my 1st MK and sadly I was right, they are NOT worth the $$. My purse is 13 months and 2..." Read more