Prestige Flowers - This company doesn't deserve to be in business...

"Prestige" didn't deliver my anniversary flowers on the required day as they claim their courier neglected to read my delivery instructions. Refusing to take ownership of the entire chain, and blaming the courier company, is not my problem. They arrived wilted (see photo) and proving a deep embarrassment for me.

I contacted them for a full refund on seeing the picture and was denied any reasonable remedies and a refusal to accept responsibility for their mistake. A laughable £5 voucher was offered to me as a token gesture which assumes I'd ever want to give them my custom in the future.

A totally unprofessional company that doesn't deserve to be in business.

This review is a subjective opinion of a user.
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Advertised vs Delivered
Product or Service Quality
Delivery Service
Exchange, Refund and Cancellation Policy
Customer service
Value for money

  • What I liked
    • Brazen disregard for customers
  • What I disliked
      No items

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Flowers / Florist
review #862589

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Jun 30 #1179650 Enniscorthy, Wexford

Yes I was offered the same pathetic £5 delivery voucher, obviously will never use it, and I am sure they know this

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Jun 27 #1178223 Sale, Cheshire

This company has not changed, I received roses in the same state twice from them this year so obviously haven't improved.Do not use them, they are terrible.

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