Prestige Flowers - Rip off and very poor/ no customer service

I was charged extra for a "medium bouquet" but they delivered a small bouquet instead.

I tried emailing them three times. I sent three polite emails with photographs over five days, they did not reply to any of them.

I tried their contact form online - I didn't get a reply from this either.

I tried their "live chat" on the website - there's nothing "live" about it!; nobody responded

They don't have a telephone number so I couldn't call them. They just ignore any other correspondence

Absolutely despicable that they charged me £28.50 for this bouquet and didn't have the courtesy to reply to my complaint!

This review is a subjective opinion of a user.
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More Review Details

Turnaround Time
Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

  • What I liked
      No items
  • What I disliked
    • No telephone number
    • Non existent customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Prestige Flowers Bouquet
Review category
Flowers / Florist
review #807655 by

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