Biddenden, England
Not resolved
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
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I was charged extra for a "medium bouquet" but they delivered a small bouquet instead.

I tried emailing them three times. I sent three polite emails with photographs over five days, they did not reply to any of them.

I tried their contact form online - I didn't get a reply from this either.

I tried their "live chat" on the website - there's nothing "live" about it!; nobody responded

They don't have a telephone number so I couldn't call them. They just ignore any other correspondence

Absolutely despicable that they charged me £28.50 for this bouquet and didn't have the courtesy to reply to my complaint!

Product or Service Mentioned: Prestige Flowers Bouquet.

Reason of review: Poor customer service.

Monetary Loss: $10.

Preferred solution: Full refund.

I didn't like: No telephone number, Non existent customer service.

Company wrote 0 private or public responses to the review from Mar 11, 2016.
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