Latest review first
Prestige Flowers - Bouquet Disappointing
Tried to post direct on their website but not possible. Delivery excellent. Ordered large bouquet for extra £5 (£40) plus delivery. When contacted them to say disappointed confirmed only medium one sent (£35 as shown on their site) so agreed to refund £5. Think you will agree what I got doesn’t replicate what they said I would get. Sadly wouldnt use again.
Prestige Flowers - WORST DELIVERY EXPERIENCE EVER
On Jan 5th I purchased flowers, wine, cheese, a teddy bear and balloons to be delivered to my sister in London on her birthday, Jan 8. It is now 7 pm London time, she has left for the night and still not received her gifts from me/you. I tried to call, email and live chat with a customer service rep and can't get hold of anybody. The live chat isn't live at all. It's an automated email response, who knows when a live human will get back to me. You advertise 100% satisfaction guaranteed and I am not even slightly satisfied. In fact, as of now nobody has even gotten their delivery even though the status on your site says it's been in route since early this afternoon. I am furious.
Prestige Flowers - Concerned
Well I ordered a plant to go to Alamagordo New Mexico and just come across these bad reviews . I have not yet had an email of conformation so am a bit concerned. Can you please reassure me that I have no cause to worry and also the plant is going to be delivered jan 5th and perfect quality
What was received vs what was ordered. Don't waste your time or money here!!! Lady's husband paid £10 extra for a large bouquet. Does that look large????Read more
Prestige Flowers - Awful
Thought the money I paid for these flowers I would receive a lovely bunch. What a disappointment. Paid extra £10 for a medium bunch,was shocked. Would hate to think what a small bunch looked like. Also birthday card was delivered a day after my mother’s birthday & on their email response they don’t seem to care. Would buy a nicer bunch of flowers from the local supermarket & half the price. Paid nearly £50 for all of it. Photos are so misleading & discount they give you also. Will never use them again.
Ordered flowers for my mum’s birthday. Their marketing said next day delivery (I was ordering two days in advance anyway to be sure). I needed them to arrive on 30 so I placed the order on 28 and paid over £5 delivery. Got an email the next day to say that the address...Read more
Prestige Flowers - Con artists
Bought a bouquet of roselilys as a gift. Paid extra for the bouquet to be large. A pathetic sized bunch was delivered with some buds already snapped. Majority of the buds didn’t open at all with the bouquet dying in a couple of days. Contacted them with pictures and they agreed to send out a new bouquet. Exactly the same issues with the second bouquet. Can’t speak with an actual person just receiving automated emails which make little to zero sense in correlation to mine sent. Absolutely useless. Won’t be using them again and would advise anyone else to avoid like the plague.
Prestige Flowers - Rubbish
Flowers ordered well in time for Christmas and the said they would be delivered, they didn't arrive until 27th. Wouldn't recommend them, go elsewhere!
Prestige Flowers - Appaling company
Ordered flowers in November for delivery to my Mother on Christmas Eve,the flowers hadn't arrived by 17:00 so sent them an email in the hope that someone could enlighten me as to why not and to be fair I got a response within 5 minutes but that response was "it isn't our problem as we use a third party courier company and we aren't responsible for them not delivering on time". When I explained that I ordered the flowers from Prestige and not the Royal Mail and it was their responsibility to get them to my Mother on the delivery date I requested I was just blanked!
Prestige Flowers - Do Not use! Flowers never arrived still took my money
Flowers were a suprise for Christmas. Never got delivered. Sent loads of emails and they have done nothing to help. Never using again and should have used another service! They just take your money and do nothing to help when things go wrong on their end. Disgusting customer service.
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