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Prestige Flowers - Flowers not delivered on time and no refund

What a useless company. Order flowers for delivery in 2 days time. No flowers arrive. Customer services come back with how their terms and conditions do state they can only guarentee same day delivery as they deliver them themselves! So by being organised and giving them notice they have an excuse to fail to deliver. Refuse to give amy refund. Robbing gits. Will never use them again.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1235455
I ordered a bouquet for a family member but then had to change delivery address to her place of work. At this point, Prestige said I'd have to change my choice because they could no longer supply the bouquet I had paid for. I then supplied new delivery information and...
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#1234488
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Prestige Flowers - Beautiful but often anonymous flowers!

I’ve used Prestige flowers at least 20 time’s now as their flowers are superb. I’ve even recommended them to friends with a good conscience. The only reason I can’t give them 5 stars is because they forget to attach the greeting 25% of the time. Fortunately most people work out who their secret admirer is!
4.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1234393
I ordered flowers a week in advance for my wifes birthday. They were not delivered, no explanation was given or what went wrong. After contacting them via the only option they give- email (probably as if they had phone lines, they would be ringing off the hook with...
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1.0
#1234148
Prestige Flowers - Awful flowers dreadful service
Prestige Flowers - Awful flowers dreadful service
Received a bouquet of 50 roses from my husband for my 50th birthday. They did arrive when they were supposed to and looked nice to start with. I followed the instructions correctly within 4 days some had started to die while others have opened. Contacted the company...
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1.4
I liked
  • Way the roses looked when they arrived
  • How the flowers looked for 4 days
I didn't like
  • Disregard for consumer law
  • Way that some of them died very quickly while some were fine
  • Poor bunch of flowers for the money
#1233906
Prestige Flowers - Atrocious product and customer service
Prestige Flowers - Atrocious product and customer service
Prestige Flowers - Atrocious product and customer service
Prestige Flowers - Atrocious product and customer service
Prestige Flowers - Atrocious product and customer service
Prestige Flowers - Atrocious product and customer service
Prestige Flowers - Atrocious product and customer service
Ordered roselilies from predtige flowers delivered on the 3rd photo taken on the 5th as i wasnt happy they would do what they picture on site showed anyway two very small pink flowers opened the rest died i contacted the compsny who were not in the slightest bit...
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2.6
I didn't like
  • Customer service and dead flowers
#1233426
Prestige Flowers - Avoid this scam of a company!!!
Prestige Flowers - Avoid this scam of a company!!!
Exceptionally disappointed with our order. Absolutely disgusted and wished I never ordered from them. We ordered a beautiful living flowers for our friend’s special occasion. What they delivered is beyond disappointing and looks nothing like what they offer on their...
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2.5
#1233248
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Prestige Flowers - Steer clear

Flowers never received - refund refused - they claim flowers were left in ‘suitable location’. Poor, unprofessional customer service and I’ve paid for flowers I never received. Terrible experience.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1232706
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Prestige Flowers - Late delivery and missed a birthday

Flowers took too long to arrive and I missed a birthday. When complained was advised that they can’t guarantee a delivery date, i paid extra for delivery and I will not use them again.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Staff
Style and Design
Turnaround Time
Value for money
Website
#1232190

Contact Prestige Flowers

Mailing Address:
E Mill Dean Clough Mills Halifax
West Yorkshire, HX3 5AX
United Kingdom
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Prestige Flowers - Complaint with poor quality flowers

Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
Prestige Flowers - Complaint with poor quality flowers
My flowers arrived very dry and the roses seemed to have some sort of decease and the lillies where very rubbery.
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
#1231370