Prestige Flowers Reviews

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Spoiled Birthday

Prestige Flowers - Spoiled Birthday
Prestige Flowers - Spoiled Birthday
Prestige Flowers - Spoiled Birthday
Prestige Flowers - Spoiled Birthday
Prestige Flowers - Spoiled Birthday
Prestige Flowers - Spoiled Birthday
Ordered 40 large roses and paid 45 pounds with delivery. large box came with such short small roses that I could get them easily for £10 from tesco. very disappointed and never ever gonna buy flowers online.
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ID
#1653556 Review #1653556 is a subjective opinion of poster.
Product
Prestige Flowers 40 Roses Bouquet
Pros
  • Ease of taking my money
Cons
  • Wrong size and not fresh
Reason of review
Not as described/ advertised
Loss
$60
Preferred solution
Full refund

Massive complaint

I ordered a gift for a friends 60th Birthday, it is now over a week and the gift still hasnt been delivered. I have responded to an email that was sent, saying sorry but we can not deliver on the date that was agreed on the website. I explained that I was upset about this and explained what the gift was for ( a 60th Birthday). I have received another email saying the same brimming thing. How long is this rubbish going to continue? I have already paid for annual deliverys. I have also requested that a supervisor contact me by phone. I will be contacting your CEO about this. Regards J weldon
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ID
#2697130 Review #2697130 is a subjective opinion of poster.
Location
Buckley, Wales
New Reviewer

Read below

The word pissed says it all or is this another way of squeezing money out of me as Ive been waiting for 30 minutes with no answer and I could imagine a large phone bill to look forward too . The bouquet that I sent to my very very ill friend is a total disgrace and I feel I have insulted her as a friend and she needed cheering up as so poorly. Were do I stand now ?

User's recommendation: No chance.

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ID
#2695424 Review #2695424 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Flowers not delivered

I ordered flowers and chocolates for a lady in a care home. I have just been notified that the delivery did not take place.

User's recommendation: Usually a good service- disappointed!

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ID
#2674457 Review #2674457 is a subjective opinion of poster.
Loss
$30
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor quality

I ordered 40 roses and on arrival they were all half dead, I followed the instructions for them but it made no difference, having messaged prestige flowers all I received was an automated reply, I messaged again but nothing.

User's recommendation: Use a different florist.

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ID
#2656289 Review #2656289 is a subjective opinion of poster.
Product
Prestige Flowers Flowers
Pros
  • First time i have had any flowers from them
Cons
  • No customer service
Loss
$26
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor quality

I ordered 40 roses and all were half dead on arrival, I sent a message to prestige flowers but only received an automated reply, since then I messaged several times but no reply.

User's recommendation: Don't buy from them go to a decent florist.

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ID
#2656273 Review #2656273 is a subjective opinion of poster.
Location
York, England
Loss
$26
Preferred solution
Full refund

Website disfunction

Think website may have overloaded. Would not take my order. Several times so had to contact to avoid double delivery. Flowers were beautiful. Order arrived. Recipient really happy.
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ID
#2624441 Review #2624441 is a subjective opinion of poster.
Location
Ruthin, Wales
New Reviewer

Undelivered flowers

I ordered flowers on the 12th of June, paid for delivery which was on the 18th of June, they never arrived.

User's recommendation: Don't use as they don't respond when things go wrong.

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ID
#2624176 Review #2624176 is a subjective opinion of poster.
Pros
  • Non
Cons
  • No customer service seems to exist
Loss
$26
Preferred solution
Full refund

To thank you for good service

ordered some flowers for my sisters birtday in royal tunbridge wells. they were delivered on time and were beautifull . thanks so much . David C Johnston ,Carlisle CUMBRIA

User's recommendation: great service.

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ID
#2620555 Review #2620555 is a subjective opinion of poster.
Location
Rochdale, England
New Reviewer

Failed delivery

Tried to send a Planter flower gift to my sister who has cancer she has not received them! I have emailed several times
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ID
#2608508 Review #2608508 is a subjective opinion of poster.
Location
Saffron Walden, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I wanted to send a personalised thank you card with the plant I sent to a friend and I was told that as the gift is going to them on a Monday, there are no personalised cards for a Monday!!!!

I wanted to send a plant on a Monday to a friend, but I was told that I could not include a personalized card, even though I was prepared to pay extra for it, on a Monday!! I have never heard of anything more stupid and most unprofessional.

User's recommendation: Plants are lovely, but it is difficult sometimes to sort out queries.

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ID
#2600577 Review #2600577 is a subjective opinion of poster.
Product
Prestige Flowers Plant
Pros
  • Delivery was the only one good thing
Preferred solution
Apology
New Reviewer

Buy items and never get delivered

I ordered flowers for a 70th birthday on Thursday and never arrived. On Saturday. No notification of delivery this is not the first time this has happened. This is not acceptable. Please everyone, do not order anything from this company. Now i have to fight for my money back . The phone number they give keeps hanging up.

User's recommendation: I do not recommend this company anymore.

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ID
#2589345 Review #2589345 is a subjective opinion of poster.
Product
Prestige Flowers Flowers
Pros
  • Good choice of flowers
Cons
  • Did not deliver
  • Did not deliver on time
Loss
$43
Preferred solution
Full refund
New Reviewer

Terrible flowers

Prestige Flowers - Terrible flowers
Prestige Flowers - Terrible flowers
I Have an anniversary 1 week before my birthday Both boxes were dreadful I have had flowers from other companies and were far superior
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ID
#2583470 Review #2583470 is a subjective opinion of poster.
Preferred solution
Full refund

My case has been resolved by email. Thank you

Live chat and telephone line were not attended. Finally resolved by email. Would have been more convenient if tel line was manned.
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ID
#2543967 Review #2543967 is a subjective opinion of poster.

Poor customer service

I ordered flowers from Prestige flowers on Sunday April 25 th to go to Germany. The info said 2-3 days to send abroad. Over a week later the flowers arrived - May 3rd and in a disgraceful state, broken and half dead with little water. The company have said they will refund my money but that does not compensate for the time lost and the hassle.

User's recommendation: Don’t use this company.

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ID
#2538291 Review #2538291 is a subjective opinion of poster.
Location
Milton Keynes, England

Very,very disappointed!

Got it flowers in bad condition Roses and Lilies even not opened after week Don't waste your money ! Shame for company!

User's recommendation: Choice another company!

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ID
#2515597 Review #2515597 is a subjective opinion of poster.
Location
Edinburgh, Scotland

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