Prestige Flowers
Prestige Flowers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prestige Flowers has a 1.5 star rating from 373 reviews. Overall sentiment is negative with widespread dissatisfaction, many reports of poor quality and late or missing deliveries.
Key Takeaways for Future Customers
- Read Prestige Flowers reviews before ordering and avoid for important occasions.
- Expect potential customer complaints about delivery timing and product quality.
- Ask about refunds and exchange policy up front.
Negative Feedback / Risk Areas
- Frequent complaints: late or non-delivery and dead or low quality flowers.
- Poor customer service handling of refunds and cancellations.
- Outsourced delivery blamed for failures.
Positive Feedback
Website usability is noted as easy to use by some reviewers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prestige Flowers has a 1.5 star rating from 373 reviews. Overall sentiment is negative with widespread dissatisfaction, many reports of poor quality and late or missing deliveries.
Key Takeaways for Future Customers
- Read Prestige Flowers reviews before ordering and avoid for important occasions.
- Expect potential customer complaints about delivery timing and product quality.
- Ask about refunds and exchange policy up front.
Negative Feedback / Risk Areas
- Frequent complaints: late or non-delivery and dead or low quality flowers.
- Poor customer service handling of refunds and cancellations.
- Outsourced delivery blamed for failures.
Positive Feedback
Website usability is noted as easy to use by some reviewers.
Media from reviews
Turn one complaint into a collective action
Woking, Surrey
I don’t know who sent the flowers
They can't tell me who sent me the flowers but have to contact the person first! Annoying because I don't know who to thank!
Thus, Square is requiring me to write more in this box! Strange.
- You did not include the name of who sent the flowers
Preferred solution: The name of the person who sent me the flowers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolute disappointment
Spent nearly 40 pounds on large tulip bouquet. Arrived was a few flowers and all dead bulbs and leaves.
Looks like a 2 year old smashed it together. Nothing like the photo. Customer service dont do anything. No help at all.
Wish i seen all the reviews online before ordering. Never again.
Absolute disappointment. Adding photos of what i ordered vs what i got.
- Poor quality dead flowers not expertly put together as claimed no solutions
Preferred solution: Full refund
User's recommendation: Do not buy!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reading, Reading
Dead flowers delivered
- - Flowers arrived wilting and were discarded within two days.
- - A £10 voucher was offered for the trouble.
- - I would not recommend Prestige Flowers.
Mothers Day flowers from Prestige Flowers already wilting on arrival and in the bin two days later. ?
Apparently, I now need to provide a bird's eye view photo of flowers I've already thrown away. Makes perfect sense.
Offered a £10 voucher for the trouble—too generous.
Wouldn't recommend.
#MothersDayFail #PrestigeFlowers #PoorQuality
User's recommendation: Don't buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
- - Bouquet arrived tiny with lots of greenery and few flowers, not like the website photo.
- - Manager claimed the photos show a decent-sized bouquet.
You MAY get lucky and get a half decent bouquet from this company. But....from my experience recently, and the seemingly recent shocking feedback left by MANY online recently, you'll most likely have a bouquet that is a) undersized b) half as many blooms as advertised c) shocking customer service who won't adhere to there "100% satisfaction no quibble guarantee"Best avoid using this company completely!
It was CERTAINLY nothing resembling the website photo, that I'm not even sure it was the correct bouquet. Upon complaining to prestige, I got a reply back saying the florist manager says the photos i sent show a decent sized and decent quality bouquet.
They do NOT, as after I'd sent various photos, even one with a can of coke for size reference, they still come back saying this! I suspect the florist manager needs new glasses. Also trying to use the line that many of the flowers are sent in bud, so they last longer...I'm not an idiot, I know this isn't he case, but they can't use that argument for the small size bouquet, as there's only one or two buds anyway!!!
I've used the a lot in the past and always ordered a large bouquet.
I know what kinda size to expect from them, and THIS ain't it.
Prestige Flowers were initially great when I'm started using them, and I've stupidly recommended them to others, just as they've really started going downhill!!
I wish I could have added photos of the pitiful bouquet on here!
Will NEVER use them again, will be deleting the app, and leaving HONEST reviews of their product and service.
Disgusting and best avoided!!!
Update:- they've responded below that theyre investigating. They aren't, they are clearly NOT honouring their "100% satisfaction no quibble guarantee" that they seem so proud of.
Told me to go back to my bank to file a claim! DISGUSTING!
BUYER BEWARE!
User's recommendation: Avoid!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alfreton, Derbyshire
Shocking avoid do not buy from here,
- - Flowers arrived small, not bloomed, green, not as pictured.
- - Delivery promised next-day before 10 pm, but arrived two days later; chargeback planned.
Flowers arrived nowhere near as big as shown, not even bloomed, shocking all green. I ordered a colorful bloom, said on sale page next day, if before 10 pm order, so I ordered at 7 am after payment, said 2 days later, shocking service.
Flowers arrived in a *** box. I could have bought a £3 bunch of flowers from the local garage that looked better.
I'll be claiming it back off my credit card, shocking. Nothing like the picture, they just *** with the wrong person, I'm fuming.
- No pros
- Boxed royalmail delivery not what i ordered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Poplar, Tower Hamlets
DISGRACEFUL COMPANY
- - Mother's Day was ruined; I wouldn't give stars.
- - Flowers arrived Tuesday afternoon after ordering in advance.
- - Customer service won't refund.
I wouldn't score them any stars. Ruined Mother's Day even though I ordered flowers well in advance.
Flowers didn't arrive till Tuesday afternoon and obviously poor quality as they've been in a van for God knows how many days.
Customer services is useless, they blame the couriers that they engage?! They won't offer a refund so if you are ever thinking of using this outfit, you may as well throw your money straight into the bin.
Preferred solution: Full refund
User's recommendation: DO NOT USE EVER !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Croydon, Croydon
Never deliver on time
- - Deliveries are late or the flowers are of poor quality.
- - They provide unhelpful excuses and offer no compensation or apology.
Every time I've dared to use them they have delivered late or shoddy flowers. And then they make unhelpful excuses and no compensation or apology.
Don't use them! I'd give them zero stars if it was an option.
Preferred solution: Price reduction
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAWFUL SERVICE
- - Awful service and delivery; not recommended.
- - Delivery to a friend in Holland Park was embarrassing.
- - I feel the company is not trustworthy.
I wish I could give 0 stars! Simply an awful service!
And after politely complaining, the answer was even worse. I felt embarrassed for the delivery to a very good friend who lives in Holland Park.
I wish I could post the advertised photo of the arrangement and what was delivered; again, so embarrassing! I do not recommend, not a trustful company!
- Advertise beautifully
- But it is a lie
- Awful quality embarrassing and terrible customer service
Preferred solution: Full refund
User's recommendation: Do not buy from thwm
Bristol, Bristol
No delivery of flowers
- - Poor service and late delivery of flowers to France; order overdue and not delivered despite neighbor guidance.
- - CS used terms to shift fault; refund refused.
Dont use.
Dreadful customer service.
Appalling service for flowers to be delivered to France. Order days overdue, and then when it arrived the FedEx driver was unsure of the address, the neighbour directed him to the correct house, and still the delivery wasnt dropped off.
Appalling. Dont use.
Customer service quotes their t&cs that can basically excuse anything and put the fault at someone elses door other than with Prestige Flowers. They need to take responsibility. Dont use Prestige Gifts either.
Check them out on Companies House.
Same directors.
Refund refused. Dont use.
User's recommendation: DO NOT USE THIS COMPANY or ANY ASSOICATED COMPANIES eg PRESTIGE GIFTS
Deeside, Flintshire
Disappointment in delivery was very different to what I ordered and paid for.
They send the wrong bouquet. This difference between what ordered and paid for and what was delivered are chalk and cheese.
They are not cooperating at all.
I did not order a small bunch of red roses. I ordered pink roses with lilies
You did not send what I ordered and delivered. The difference is huge and far too big to ignore.
I am royally fed up and most disappointed.
Thankyou. Babette
Preferred solution: Send the correct flowers ordered post haste
User's recommendation: What I ordered and paid for are two very different things. I am royally fed up with being ripped off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivered Dying Flowers for Mother's Day
- - Some flowers died within 3 days.
- - The rest were dead by Mother's Day.
- - Non-drooping flowers have gone soft.
- - I am very unhappy with this order.
Prestige Delivered Dying Flowers. Very unhappy with this order.
Some flowers were dead within 3 days and the rest were all dead by Mother's Day 30th March. The flowers that arent drooping have just gone soft.
Preferred solution: Full refund
User's recommendation: Don't trust them to deliver a quality product.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy granddaughter sent me the bouquet of flowers for my 80 birthday they arrived on time but were very poor quality roses drooping foliage dry and crispy have had to throw them What a waste of money
- - Bouquet arrived on time but in poor condition.
- - Roses drooped and foliage was dry and crispy.
- - I threw them away and was upset.
My granddaughter sent me the bouquet of flowers for my 80th birthday, which arrived on time but in a poor state, with droopy roses and foliage that was dry and crispy. Even after putting them in water, they never changed, and I had to throw them away. I was very upset and disappointed and thought what a waste of my granddaughter's money.
Preferred solution: Apology
User's recommendation: Do not use this company very dissatisfied with state of the flowers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality of flowers below expectations unable to contact contact at the weekend to address issue
- - Flowers arrived flat in a soggy box.
- - Not worth the money; replacement bouquet needed.
- - Weekend customer service was unavailable.
The flowers arrived very flat in a soggy box - not worth the money paid - will have to get another bunch of flowers to replace these disappointing flowers from a high street florist as unable to contact customer service at the weekend
User's recommendation: Used before no problem but this occasion not great experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTotal Scam – Avoid at All Costs!
- - The bouquet was tiny and sparse, looking nothing like the online image.
- - Customer service was dismissive; they claimed it was the correct size.
I ordered the Large Rose and Lily bouquet for Mothers Day, choosing Prestige Flowers based on their award-winning branding and the beautiful images on their website. What I received was an absolute joke.
The bouquet was tiny, light, and nothing like the image shown online.
Sparse flowers, unhealthy roses, hardly any lilies, and barely any greenery to fill it out. I genuinely could have picked up a better arrangement from a supermarket for £6£8. I paid £41.48.
I contacted customer service expecting a solution instead, I was met with complete disinterest and dismissiveness. They claimed what I received was the correct size, even though it looked worse than the Standard option pictured.
They told me I actually had two more roses than the Medium size as if that justified the extra £10 I paid! So apparently I paid £5 per extra rose, while the rest of the bouquet was drastically reduced.
They also said the amount of greenery is "subject to change." How convenient no accountability for the fact that the bouquet looks nothing like the website images. This is false advertising, plain and simple.
Their attitude showed they clearly dont care about customer experience or the accuracy of what they advertise.
In my opinion, this is a complete scam.
DO NOT BUY FROM THEM. Youll overpay for a subpar product and get nowhere when you complain.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgrace
- - Order total £46 (£35 flowers, £5 vase, £6 delivery); half the flowers died, bouquet half the size of the photo, stems not arranged.
Ordered flowers from Prestige online to be delivered for Mother's Day to my mum from me and the Grand-Children. £35 for the flowers, £5 for a vase and £6 delivery.
Half the flowers were dying, the bouquet was half the size of the product photo and they were slapped into the vase rather than the stems being arranged like in the pic.
£46 spent on something that looked like a £7 bunch of 2 week old flowers that are sat outside fuel stations. Avoid.
- Over priced
- Refused replacement
- Poor quality
Preferred solution: Proper product to be sent
User's recommendation: Dont bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo way near value for money. Avoid
- - Flowers were not as big as advertised.
- - Customer service said flowers are fine after photos; avoid this company.
Only giving a one star as cannot give a zero!
The flowers ordered were not as big as advertised on the website. When I contacted the customer service, after sending pictures of the flowers, I was informed they they are fine.
Do not use these people for flowers, you will get better flowers, for a better price at your local supermarket!
Nothing prestige about this company, their flowers or their customer service!
Avoid Avoid Avoid.
User's recommendation: Avoid, Avoid, Avoid
About
Prestige Flowers is an online store that specializes in flower delivery. It is based in the UK. The company arranges flower deliveries all over the country. It carries different kinds of products made of flowers and plants. Prestige Flowers has flowers for any occasion, starting from weddings and birthdays to funerals (funeral flower packages and traditional sympathy baskets). Flowers for different anniversaries, love mates or babies are also available at Prestige Flowers. The store has such flowers as roses, orchids, lilies, gerberas and more available in different colors. It offers gift baskets of fresh, seasonal fruits and has hand-prepared gourmet gift baskets. All products are made by florists.
Prestige Flowers is ranked 50 out of 978 in Flowers / Florist category
UK, Europe
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