Prestige Flowers
Prestige Flowers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prestige Flowers has 1.6 star rating based on 722 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very little, Web site easy to use, Website.
Cons: Customer service, General attitude, Late delivery.Recent recommendations regarding this business are as follows: "Do not recomend", "Shop elsewhere", "Do not use!", "Do not use", "Avoid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Prestige Flowers has 1.6 star rating based on 722 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Very little, Web site easy to use, Website.
Cons: Customer service, General attitude, Late delivery.Recent recommendations regarding this business are as follows: "Do not recomend", "Shop elsewhere", "Do not use!", "Do not use", "Avoid".
Most users ask Prestige Flowers for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Terrible service
User's recommendation: Do not recomend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShocking quality.
- Next day delivery
- Poor quality product
Preferred solution: Full refund
Flowers not delivered I am not happy
Preferred solution: Deliver product or service ordered
Cant complete my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westerville, OhioIT'S A SCAM SITE - AVOID
I got caught by these despicable people years ago; my 92 year old mum received half-dead flowers for her last Mother's Day. Do read the attached emails; you couldn't make it up.
- I complained via their online 'Support system'; no response.
Days later query still not even allocated to an agent.
- 'Live chat', repeated attempts: no response.
- Premium rate phone line: No response.- Email: automated response.
- 7 day later, still no response, emailed again. Auto response again.
- 9 DAYS LATER they finally responded, indicating enquiry now 'Closed'; b/c 'This deadline has now passed and the pictures needed to have been received from within 3 days of delivery.' (ie the '7 Day Satisfaction Guarantee' suddenly develops a 3 day limit if you complain. Furthermore, I had informed them within 3 days anyway; they just refused to acknowledge it. They then claimed variously -
1) follow-up emails / photos not received (although previous claim was they weren't received within 3 days
2) that I was responsible for delayed response because 'Every time you send in a new email in pushes your email back delaying a response.' Sooo, ignore complaints, then try and blame customer.
Excellent gaslighting.
3) ... but THE BEST ONE: their '100 satisfaction guarantee...doesn't apply to courier delivered products so in this case it is invalid as your flowers were delivered.' (Erm, well of course they were, it's an online flower delivery service!).
See attached emails and pics. They flatly refused a refund. Offered £5 off future orders.
(As if).
They actually seem to enjoy the emails back and forth (it took 16 of them). PayPal sorted the refund.
User's recommendation: AVOID. DISPICABLE NASTY SCAMMERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful service
One of thee most awful experiences I've had in my 20+ years of online shopping. I placed an order on 11th November for delivery on 12th November, which was accepted, confirmed and had payment accepted.
I received an order confirmation email. No flowers arrived on 12th November or 13th November for that matter. I received no further emails on dispatch from Prestige Flowers and had no idea where my order was. I contacted customer services who sent me a tracking number for Royal Mail with delivery expected within 48hrs - 2 or 3 days after my requested delivery date.
When the flowers arrived earlier today, they were substandard.
The difference in the display on the listing and what was received can only be described as utterly disappointing.
There is no way I could present these to my mother without feeling embarrassed or 'cheap'.
I contacted customer services again and received a poor response.
I'd advise to spend your money elsewhere if you'd like to avoid a late and substandard delivery. Safe to say it is the first and last time I'll ever be using Prestige Flowers.
- Great looking website
- Flowers nothing like advertised
Preferred solution: Full refund
User's recommendation: Shop elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Southwark, SouthwarkFlowers not delivered but money taken
DI ordered flowers on Monday the website stated if I ordered before 10 they would arrive the next day! I emailed them Tuesday night and explained they hadnt arrived at first I was told they was with a neighbour which they wasnt!
They arrived Thursday!
The proof of delivery showed them still in the back of the van and the delivery labels stated Tuesday!! So why were they not delivered on Tuesday I was in the whole day!! I sent them back because the website stated fresh flowers thats what I paid for not 2 day old flowers that could have been sat in a hot van for 2 days even the Royal Mail post man was disgusted, now Im refused my money even though I know they can claim off Royal Mail and give my money back!
Its. A joke
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNo stars shockingly bad company
Preferred solution: Full refund
User's recommendation: Avoid
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible product and customer service
- Easy ordering
- Terrible product and customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Southampton, SouthamptonI put the wrong delivery after and I tried so many times to contact the company to change the delivery address but no one answered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubstandard flowers and service
My 18yr old daughter spent £50 with this company sending me some flowers for mother's day. The roses heads drooped the day after delivery and the lilies never opened.
She emailed them with pictures of the flowers and was offered £10 off her next purchase. She wrote to them again and they said they would send a replacement bunch. The 2nd bunch arrived but contained only half the amount of flowers !! The quality was not good again either.
Some of the leaves are bent or snapped and the end of the petals are already turning brown. The lilies arent looking too healthy either so I wouldn't be surprised if they fail to open again also.
She should have been offered a refund first as last. Terrible experience.
- Online
- Substandard flowers and terrible customer service
Preferred solution: Full refund
User's recommendation: Buy from Bloom and Wild instead.
Poor delivery, very poor customer
User's recommendation: Do not use!!
Terrible quality and customer service
User's recommendation: Don't waste your money. Buy locally.
My order
User's recommendation: Ordered the one on the right got the one on the left
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery issue
- Useless
- Useless
Preferred solution: Apology
User's recommendation: Stay clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Luton, LutonDelivery issue
User's recommendation: Stay clear
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