Yanely Pxb

Can't Track my order

Placed an order on the ¹15th for a delivery on the 16th for Rachel dwarte, the manor, Vellore road, Madison , FK20BN cant track process would appreciate some assistance. When will flowers arrive have

View full review
Loss:
$50
Alistair M Dvs

Complaint non delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Non-delivery won't answer emails. I have been saying that I put the wrong address, as shown in the screenshot of the order form. I want it re-delivered or my money back, or I will report you.

View full review
Loss:
$34

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Newbury, England

Complaint non delivery

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm currently looking into getting compensation or my money back after you're ignorant service disgusting communication phone always go straight to answer machine good way to communicate. Emails take for ever to solve problems I will never advise anyone to order from your selfs

View full review

User's recommendation: No chance

Anonymous
map-marker Cranmore, England

Paid premium for before 1 pm Saturday delivery. Card shoved through door without knocking so couldn’t pick them up before Tuesday. Complained and received nothing. No refund. Avoid, essentially a scam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Paid premium for before 1 pm Saturday delivery. Card shoved through door without knocking so couldnt pick them up before Tuesday.

Complained and received nothing.

No refund. Avoid, essentially a scam

View full review

User's recommendation: Avoid

Neil M Xje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shocking quality.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Prestige Flowers - Shocking quality.
Prestige Flowers - Shocking quality. - Image 2

The picture on the website looked lovely and for £60 i was expecting a half decent bunch, what arrived was a half dead bunch that looked like an £8 petrol station purchase.

Customer service the same as the product quality.Avoid.

View full review
Pros:
  • Next day delivery
Cons:
  • Poor quality product

Preferred solution: Full refund

Anonymous
map-marker Rochester, Medway

Not delivered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I sent flowers for a 30 th birthday and have just been told they were never delivered.! Not happy

This the 2nd time

View full review
Anonymous
map-marker Clydebank, West Dunbartonshire

Terrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Not getting copinsation for flowers not arriving and nothing done about it said. They couldnt do anything about it so I am not happy at all

View full review

User's recommendation: Do not recomend

Brexton Yxu

Flowers not delivered I am not happy

I orderd flowers to be sent Thurs Royal Mail couldnt get any one in frid couldnt get anyone in I email yourselfs no reply I want to know whats happening about flowers I thought you were suppose to contact customers but not even a response from you my email is cathyl1@***.co.uk please respond

View full review
Loss:
$30

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Evesham, Worcestershire

Cant complete my order

Was trying to place a order with you but couldnt as the flowers I picked were out of stock yet it took about 15 minutes for you to say then I couldnt remove from my basket even though you didnt have them. Very frustrating. Ive used you before and found it normally very straightforward not this time.

View full review
Ritesh Qlc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westerville, Ohio

IT'S A SCAM SITE - AVOID

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Prestige Flowers - IT'S A SCAM SITE - AVOID
Prestige Flowers - IT'S A SCAM SITE - AVOID - Image 2
Prestige Flowers - IT'S A SCAM SITE - AVOID - Image 3
Prestige Flowers - IT'S A SCAM SITE - AVOID - Image 4
Prestige Flowers - IT'S A SCAM SITE - AVOID - Image 5

I got caught by these despicable people years ago; my 92 year old mum received half-dead flowers for her last Mother's Day. Do read the attached emails; you couldn't make it up.

- I complained via their online 'Support system'; no response.

Days later query still not even allocated to an agent.

- 'Live chat', repeated attempts: no response.

- Premium rate phone line: No response.- Email: automated response.

- 7 day later, still no response, emailed again. Auto response again.

- 9 DAYS LATER they finally responded, indicating enquiry now 'Closed'; b/c 'This deadline has now passed and the pictures needed to have been received from within 3 days of delivery.' (ie the '7 Day Satisfaction Guarantee' suddenly develops a 3 day limit if you complain. Furthermore, I had informed them within 3 days anyway; they just refused to acknowledge it. They then claimed variously -

1) follow-up emails / photos not received (although previous claim was they weren't received within 3 days

2) that I was responsible for delayed response because 'Every time you send in a new email in pushes your email back delaying a response.' Sooo, ignore complaints, then try and blame customer.

Excellent gaslighting.

3) ... but THE BEST ONE: their '100 satisfaction guarantee...doesn't apply to courier delivered products so in this case it is invalid as your flowers were delivered.' (Erm, well of course they were, it's an online flower delivery service!).

See attached emails and pics. They flatly refused a refund. Offered £5 off future orders.

(As if).

They actually seem to enjoy the emails back and forth (it took 16 of them). PayPal sorted the refund.

View full review

User's recommendation: AVOID. DISPICABLE NASTY SCAMMERS

Amos Wkp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awful service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

One of thee most awful experiences I've had in my 20+ years of online shopping. I placed an order on 11th November for delivery on 12th November, which was accepted, confirmed and had payment accepted.

I received an order confirmation email. No flowers arrived on 12th November or 13th November for that matter. I received no further emails on dispatch from Prestige Flowers and had no idea where my order was. I contacted customer services who sent me a tracking number for Royal Mail with delivery expected within 48hrs - 2 or 3 days after my requested delivery date.

When the flowers arrived earlier today, they were substandard.

The difference in the display on the listing and what was received can only be described as utterly disappointing.

There is no way I could present these to my mother without feeling embarrassed or 'cheap'.

I contacted customer services again and received a poor response.

I'd advise to spend your money elsewhere if you'd like to avoid a late and substandard delivery. Safe to say it is the first and last time I'll ever be using Prestige Flowers.

View full review
Pros:
  • Great looking website
Cons:
  • Flowers nothing like advertised

Preferred solution: Full refund

User's recommendation: Shop elsewhere

1 comment
Qasimvirk Q

059757****WhatsApp not open

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Southwark, Southwark

Flowers not delivered but money taken

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Prestige Flowers - Flowers not delivered but money taken
Prestige Flowers - Flowers not delivered but money taken - Image 2

DI ordered flowers on Monday the website stated if I ordered before 10 they would arrive the next day! I emailed them Tuesday night and explained they hadnt arrived at first I was told they was with a neighbour which they wasnt!

They arrived Thursday!

The proof of delivery showed them still in the back of the van and the delivery labels stated Tuesday!! So why were they not delivered on Tuesday I was in the whole day!! I sent them back because the website stated fresh flowers thats what I paid for not 2 day old flowers that could have been sat in a hot van for 2 days even the Royal Mail post man was disgusted, now Im refused my money even though I know they can claim off Royal Mail and give my money back!

Its. A joke

View full review

User's recommendation: Do not use

Gianmarco Ylv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

No stars shockingly bad company

Prestige Flowers - No stars shockingly bad company
Prestige Flowers - No stars shockingly bad company - Image 2
Prestige Flowers - No stars shockingly bad company - Image 3
Prestige Flowers - No stars shockingly bad company - Image 4

Flowers arrived £56.99 dead and dying paid for large not even large complaints sent pictures said oh quality control slight issue offered £10 credit to account dont have account why would i buy again. Flowers are special but this company ruins it 70th birthday should be ashamed robbing people.

I will push this compliant. Nothing like the website

View full review
Loss:
$57

Preferred solution: Full refund

User's recommendation: Avoid

HEATHER C Hvh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible product and customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Prestige Flowers - Terrible product and customer service
Prestige Flowers - Terrible product and customer service - Image 2
Original review Apr 10, 2023

I ordered mother's day flowers (roses and lilies) for my mum and mother in law and was so disappointed when I saw what they received. The bouquets were pathetically small (I ordered the medium size), the roses were nearly dead and drooping even though the lilies hadn't even started to open.

Customer service was terrible - when I complained they just offered 10% off my next order - not much use when I would never order from them again. Both deliveries were also late despite being placed within the required timeframe

View full review
Pros:
  • Easy ordering
Cons:
  • Terrible product and customer service

Preferred solution: Price reduction

2 comments
Guest

Your flowers look almost as bad as mine did. This is typical of them. Scammers.

Guest
reply icon Replying to comment of Guest-2342688

Disgusted. Note a lot of comments of similar customer service including insisting photos were not taken in time etc etc - complete robbers!

View more comments (1)
Horace Aaw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southampton, Southampton

I put the wrong delivery after and I tried so many times to contact the company to change the delivery address but no one answered

Wrong delivery address and need to changey friend birthday is tomorrow so please contact me back. I dont want to deliver it to other adress

View full review
Sammy J Zyj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Substandard flowers and service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Prestige Flowers - Substandard flowers and service
Prestige Flowers - Substandard flowers and service - Image 2

My 18yr old daughter spent £50 with this company sending me some flowers for mother's day. The roses heads drooped the day after delivery and the lilies never opened.

She emailed them with pictures of the flowers and was offered £10 off her next purchase. She wrote to them again and they said they would send a replacement bunch. The 2nd bunch arrived but contained only half the amount of flowers !! The quality was not good again either.

Some of the leaves are bent or snapped and the end of the petals are already turning brown. The lilies arent looking too healthy either so I wouldn't be surprised if they fail to open again also.

She should have been offered a refund first as last. Terrible experience.

View full review
Loss:
$50
Pros:
  • Online
Cons:
  • Substandard flowers and terrible customer service

Preferred solution: Full refund

User's recommendation: Buy from Bloom and Wild instead.

2 comments
Guest

I wonder whwether that mean little comment comes from Prestige Flowers themsleves... I hope your daughter managed to get a refund. They're a horrible company, well known for scamming people.

Soni Zoq

Your daughter needs to fight her own battles.

View more comments (1)

About

Summary

Prestige Flowers is an online store that specializes in flower delivery. It is based in the UK. The company arranges flower deliveries all over the country. It carries different kinds of products made of flowers and plants. Prestige Flowers has flowers for any occasion, starting from weddings and birthdays to funerals (funeral flower packages and traditional sympathy baskets). Flowers for different anniversaries, love mates or babies are also available at Prestige Flowers. The store has such flowers as roses, orchids, lilies, gerberas and more available in different colors. It offers gift baskets of fresh, seasonal fruits and has hand-prepared gourmet gift baskets. All products are made by florists.

Prestige Flowers reviews and complaints

Prestige Flowers is ranked 38 out of 258 in Flowers / Florist category

Area Served

UK, Europe

Payment Methods

PayPalVISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article