Cronton, England
0 comments
Not resolved

I have ordered flowers from them on many occasions (and left them good reviews) but this is the first time I have actually seen the bouquet at the other, and was totally unimpressed. The bouquet I saw on the screen including huge sunflowers is not what arrived. No sunflowers. - not a single one, these were the main part of the bouquet, no berry looking things, the purple flowers must have been on strike as so few of them were there. It looked pitiful.

This was supposed to be a ££39.99 bouquet on sale for half price which I then upgraded to £25 it looks like a £7 bouquet, ten at the most. I buy flowers all the time, it's not difficult to tell the difference. You judge for yourself I recieved a £40 bouquet?

Emailed to complain, was told that they substitute certain flowers when they are unable to get hold of them, thanks for the complaint, and if there was anything else they could do to please get in contact!

How about you send the flowers I ordered for my best friend to her! So that the sentiment I planned is understood! Or give me a refund!

I have asked what the substitute for the missing sunflowers or berries were, still awaiting response. I have also asked for a refund under their "100% satisfaction guarantee" - that has so many clauses that it should really read "60% satisfaction guarantee"

This company shortchanged me , the bouquet that was sent out was NOT what I ordered. Most of us do not get to see the flowers we send out at the other end, so I can guess this is what is happening with many more... Will not be buying from them again.

Great all singing and dancing site, total let down on product and customer service.

Review about: Indian Summer Bouquet.

Review #936399 is a subjective opinion of a user.

2.6
Staff
Value for money
Turnaround Time
Price Affordability
Advertised vs Delivered
Delivery Service
Product or Service Quality
Customer service
Style and Design
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Prestige Flowers?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Prestige Flowers - Mis-sold flowers Prestige Flowers "Flowers originally advertised at £34.99 reduced to £20.00 - 5 roses, a lily and leaves turned up in a box that although said it had been left with a neighbour..." Read more Prestige Flowers - NEVER EVER ORDER FROM THIS COMPANY AGAIN Prestige Flowers "Me and my siblings ordered flowers for mother's day this year, I even ordered additional coloured roses for extra money. To my shock and embarrassment the flowers were really badly..." Read more Prestige Flowers - Mothers Day Bouquets Review Prestige Flowers "Seriously avoid if you want to be certain poor quality flower issues will be resolved. Never dealt with such poor customer service. Bought two separate bouquets for Mother's Day. After..." Read more Prestige Flowers - Absolutely ridiculous company !!!! Prestige Flowers "I ordered them fir FRIDAY, a wasn't received until SATURDAY I ordered a LARGE bunch, she received MEDIUM, I ordered PINK roses, she received RED I ordered PINK Lily's, she received WHITE DIED..." Read more Delta Dental - Coverage dropped without notice Delta Dental "I have been with Delta Dental for over 2 years, and for the last 2 years I received notices in December that my coverage would automatically renew the following January...." Read more Horrible fit from "custom" car cover from Cover Anything Cover Anything "I ordered a car cover from Cover Anything based on the make and model of my car. I travel often and it arrived during a lengthy absence and I did..." Read more Alattehotte - They have my $2000 machine don't take calls Alattehotte "i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no..." Read more Plentyoffish - OK  I have  tired  to reset  my  password several  times no  response  there  are  at  least  Plentyoffish "I have tried to reset my password several times. Good luck no response. There are 2 or 3p people who would like to talk to me if you are in..." Read more