Product: Prestige Flowers Customer Care Clear all filters (13 of 13 reviews match)
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The first order I placed after inputting card details received message that transaction was not complete so completed second order, only to get 2 confirmation emails, I emailed customer service 6 mins later asking them to cancelled one of the orders and advised...
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Anonymous
charles wilson

customer for 3 years. I distinctly altered my delivery instructions and they were ignored my daughter never received the flowers. distgusted. money refund immediate...

2.9
Product
Prestige Flowers Customer Care
I didn't like
  • Worst experience ever from uk branch
#1014732
The clowns at Prestige Flowers gave the wrong delivery address to the delivery company. After 25 emails (yes 25!) Prestige Flowers (PF) still refused to acknowledge that they had made the mistake, even though I supplied 5 different emails (including from the delivery...
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1.8
Product
Prestige Flowers Customer Care
#955869
Bad customer service.I ordered a bouquet of flowers and chocolates for my friends birthday. Because they couldn't find the address I gave them (OK, I made a mistake), they sent the flowers and chocolates back! They did not attempt to contact me for further information...
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Bordeaux, Aquitaine
Product
Prestige Flowers Customer Care
I didn't like
  • Poor customer service
#948384

Prestige Flowers Customer Care Review

#955500
2.2
Details
Awful customer service. Took the customer service team the majority of a day to actually read my complaint after going back and forth with the same template email! Eventually tried to offer me a voucher as compensation for the inconvenience caused, but why would I ever want to use this awful company again!
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Ordered next day flowers for a friends birthday, was unable to track the order so I used the online chat service to check the progress.I was informed they would actually be delivered the following day which is completely useless as it was for a birthday. The company...
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1.1
Product
Prestige Flowers Customer Care
#882239
Absolutely appalled in the customer service and overall experience!Not only did my friend NOT receive her flowers at all but we did not even receive a refund, mearly a 10 pound voucher for our next order (which will in no way happen). One single letter was wrong in the...
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1.0
Carlingford, New South Wales
Product
Prestige Flowers Customer Care
#878181
Today again I was left waiting for the customer service person, I presume there aren't many, or they have so many complaints it takes an age to answer a call. Last time I was kept on hold with their extremely annoying please hold message, repeated every 20 seconds. I...
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1.0
Kilkenny, Kilkenny
Product
Prestige Flowers Customer Care
I didn't like
  • Non existent customer service
#874617
I have ordered a bouquet of flowers via online with a message should be included in it.However, when i received a confirmation it stated there no message being attached and I immediately after receiving the email sent them an email to make sure the message to be...
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Kensington, England
Product
Prestige Flowers Customer Care
I didn't like
  • Treating customer badly
#861257
Whatever you do, don't part with a penny of your hard-earned cash to Prestige Flowers. I just had the single worst ever experience with a "customer service" agent (doubt he knows the meaning of the word!) who refused to give me his name or the contact name/details of...
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Anonymous
Anonymous

My roses which I ordered for a friend last week were also dead on arrival. How embarrassing! was offered a five pound voucher. A whole five pounds! Never again.

1.0
Devon, England
Product
Prestige Flowers Customer Care
I didn't like
  • Bad quality
  • General attitude
  • Wrong order poor quality bad service
#844230
So Prestige Flowers think it is acceptable to steal money and not deliver my order. I ordered 2 x bouquets (one for my mum and one for her friend), bear in mind I live in Australia and the flowers were being delivered to Aberdeen, Scotland. I placed my order and the...
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1.9
Product
Prestige Flowers Customer Care
I didn't like
  • That i dident get what i ordered and still had to pay for it
  • Never again
#801878
complete lack of any customer service or a shred of decency. They simply don't care. The flowers were 36 hours late for my elderly mums birthday and then arrived with stems cut so short the wouldn't stand in a small vase and already dying see their email below and yet...
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1.0
Product
Prestige Flowers Customer Care
I didn't like
  • Lack of decency when things go wrong
  • Arrogance
  • Complete lack of customer service
#772855