Product: Prestige Flowers Customer Care Clear all filters (0 of 20 reviews match)
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This story is pretty long, but I wanted to highlight the whole interaction. To make a long story short: I placed the wrong date on the order. There is NO WAY to fix mistakes on the website (even before shipping - even 30 minutes AFTER placing the order), Customer...
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1.8
Product
Prestige Flowers Customer Care
I liked
  • Very little
I didn't like
  • Non existent customer service
#1364268
Prestige Flowers - Dead flowers received twice
First delivery didn't arrive even tho they said it did. These flowers were for 5 year anniversary and delivery was meant for Friday. Turns out they were delivered to the wrong building and we're brought over to the correct address on Tuesday. So my girlfriend received...
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1.5
Product
Prestige Flowers Customer Care
#1338390
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Prestige Flowers - Absolutely missold

FREE vase. Guess what it didnt arrive my daughter had to go out and buy a vase. £5.00 voucher offerred. But I wouldnt buy from them again. Customer Services condescending. No Servicr
Product
Prestige Flowers Customer Care
#1259514
I ordered flowers and a 60 balloon for my sisters birthday but noticed on my order it said 18 i used web chat asked that i had ordered a 60 balloon got told no it’s an 18 and it can’t be changed I thought this is a joke but no they are sending my sister an 18 balloon...
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1.0
Product
Prestige Flowers Customer Care
I didn't like
  • Atitude not offer refund on flowers not delivered
  • Never again
#1251552
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Prestige Flowers - A Nightmare

Order form changed the correct address and they would not let me cancel order within minutes of making the order. Their reply was that it could not be cancelled so I have wasted my money and sent flowers to a stranger. Their communication and customer services are useless and repetitive.
Product
Prestige Flowers Customer Care
#1242038
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Prestige Flowers - ScamSCAM

Worst company ever. AVOID AVOID AVOID Messed up the same order 3 times and now I have had enough trying to resolve the issue. I want a refund which I'm entitled to by law and they won't provide me one. If anyone has a similar issue report them to (trading standards). What their doing is illegal. Also keep the emails and go to your bank and open a case to get your money back.
1.0
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Prestige Flowers Customer Care
#1206252
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Prestige Flowers - WORTHLESS COMPANY

i never give effort to writing reviews but my golly this website has absolute worst customer service. ordered feb 12 still got nothing. no contact number and email nil!!! then looked around on review sites hey hey hey not only me. will never ever buy from this site again!!!!
Product
Prestige Flowers Customer Care
#1190378
The first order I placed after inputting card details received message that transaction was not complete so completed second order, only to get 2 confirmation emails, I emailed customer service 6 mins later asking them to cancelled one of the orders and advised...
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Anonymous
charles wilson

customer for 3 years. I distinctly altered my delivery instructions and they were ignored my daughter never received the flowers. distgusted. money refund immediate...

2.9
Product
Prestige Flowers Customer Care
I didn't like
  • Worst experience ever from uk branch
#1014732
The clowns at Prestige Flowers gave the wrong delivery address to the delivery company. After 25 emails (yes 25!) Prestige Flowers (PF) still refused to acknowledge that they had made the mistake, even though I supplied 5 different emails (including from the delivery...
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1.8
Product
Prestige Flowers Customer Care
#955869
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Prestige Flowers Customer Care Review

Awful customer service. Took the customer service team the majority of a day to actually read my complaint after going back and forth with the same template email! Eventually tried to offer me a voucher as compensation for the inconvenience caused, but why would I ever want to use this awful company again!
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
Product
Prestige Flowers Customer Care
#955500