I ordered mothers days flowers and when I arrived at the nursing home to visit my very sick mother on the day the roses were drooping so I contacted prestige flowers and after two days got a reply to send in photographs so had to make the long journey back to the nursing home to take photos on day three after delivery.Sent in the photos and was told that because the photos arrived on day four (flowers arrived on 15th photos were sent on 18th) they couldn't refund but offered me a £5 voucher agains another bouquet.
I said no and was offered £10. Why would I waste more money on a company with such poor customer service and terrible flowers. This is going to be my mums last Mother's Day and we wanted to make it special for her instead it was an absolute disaster. Not one of the flowers opened they just all withered and died.
I want a full refund and apology for adding so much more stress and disappointment at this very sad and stressful time. You can see the flowers I thought I would get and the ones that actually arrived. They think that after three days the flowers should look like this.
Disgraceful.Please don't buy from this company
More Review Details
- Reason of review:
- Damaged or defective
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Mothers Day Flowers
- Review category
- Flowers / Florist
You May Also Like
- "I ordered two bouquets of flowers, one for a new baby and one Christmas bouquet to arrive during the week before Christmas. They were delivered by the postman in..."
- "Worst company I have ever dealt with. Very small wreath sent after upgrading to large size @ £74.99 barely a dozen flowers Sent photo & they admitted they had sent..."
- "I ordered a blue lagoon for my grandmothers birthday and upgraded it to medium so it appeared exactly as on the website. Sadly it looks nothing like it, theses are simply..."
- " I purchased the above nail strengthener to help my finger nails as they were splitting and my other nails had long ridges in them. After using the above product on..."
- "I purchase this ring and within 3 months found it had chipped, I returned to Earnest Jones where I was told the ring would need to sent off to their..."
- "After years of being attacked by stopzilla I`ve at last got rid of them from my site,hopefully never to return.I brought in an expert computer guy which cost me to..."
- "I used thumbtack for a contractor and you are right no accountability. It took 3 weeks to get a very small kitchen remodeled with. Countertops. Floor, backsplash. Cabinets and..."
- "First the positive (which is why it's got a star at all): The company (when it shows up) is EXTREMELY fast, efficient and hard working. They know their stuff and..."
- "Not much to say (there 4 pictures taken on the same visit say it all). I have been consistently disappointed in the quality of veggies and produce at the..."