Not resolved

Awful service. I ordered a big Bouquet for my partners Birthday.

They did not arrive. I could not get through on there phones as no-one was picking up and the online chat no-one was answering either. When i finally got through to someone on the online chat 4 days later they tried to trick me into a 'free bouquet' to make up for the bad service. I double checked if this would affect my refund and they said i would not be getting a refund if i excepted the free bouquet!

This DOES NOT make it free. I was online for 50 minutes and had to threaten getting trading standards involved until they finally agreed to give me a refund.

They offer a terrible service and dishonest customer service. DO NOT USE THIS COMPANY

Product or Service Mentioned: Prestige Flowers Delivery Service.

Reason of review: Problem with delivery.

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