Ordered a bunch of double flowering rose lily's for my mum's birthday as I was working away and wouldn't see her on the day. Photo on the website looks gorgeous and states flowers will be delivered FRESH on the day of my choice but they arrived a day early and there were 5 extremely fragile dried out stems loose in the box no foliage and not even recognisable to what I ordered from the website.
I have received 3 replies to my complaint from customer service saying that their manager has investigated my complaint and has advised that the quality quantity and presentation was satisfactory so they aren't willing to do anything. Photos attached are what I ordered vs what was received
Product or Service Mentioned: Prestige Flowers Double Flowering Roselily Bouquet.
Reason of review: Not as described.