Contact Prestige Flowers Customer Service
Prestige Flowers Phone Numbers and Emails
Customer Service:
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+44 344 310 5555
Prestige Flowers Emails:
How to Contact Prestige Flowers Customer Serie?
Prestige Flowers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Prestige Flowers Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Prestige Flowers is 443443105555.
The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Prestige Flowers may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Prestige Flowers Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Prestige Flowers is 443443105555.
The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as Prestige Flowers may ask you for the following information to identify you as a customer: first and last name.
People call Prestige Flowers mainly because of request for information, product/ service, shipping and delivery.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Prestige Flowers is enquiries@prestigeflowers.co.uk. 54% of customers use this email address to address their issues and concerns.
Contact Information
Prestige Flowers Website:
Prestige Flowers Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Saturday: 9:00am - 5:00pm
Prestige Flowers Customer Service Reviews
I rarely leave negative reviews, but I feel compelled to share my experience with Prestige Flowers due to the level of disappointment, stress, and inconvenience caused.
I originally ordered what was advertised as a large, premium bouquet of roses and lilies, along with a vase and a premium message card. What I received was damaged flowers, a scratched vase, and a cheap, perforated slip of paper folded in half far from what was promised.
The bouquet itself was dusty and poorly presented.
I contacted customer service immediately, and what followed was a lengthy and exhausting chain of emails, filled with apologies but little actual resolution. I was asked to submit multiple sets of photos, received vague responses, and was even sent the wrong replacement bouquet after weeks of back and forth.
To make matters worse, they asked for a positive review before I had even received the replacement a gesture that now feels very misleading.
When the final replacement arrived, two lilies were broken, and the bouquet once again fell far below the standard I paid for. The only satisfactory item in the end was the vase. After enduring weeks of back and forth, I was offered a £5 refund, which is frankly insulting considering the time, emotional toll, and ruined sentiment behind the original gesture, which was meant to support me during my recovery.
This entire process has been draining, stressful, and incredibly disappointing.
I truly regret trusting a company named Prestige Flowers, as nothing about this experience lived up to that name.
I would strongly advise others to reconsider before placing an order, especially if it's for an important or meaningful occasion. The quality, service, and accountability were simply not there.do not use rhis service
Rubbish customer service and quite frankly, terrible quality flowers. I do not recommend them at all after this experience and will never use them again.
Such a shame. I can provide pictures of the shocking quality of the flowers as well.
I'm currently looking into getting compensation or my money back after you're ignorant service disgusting communication phone always go straight to answer machine good way to communicate. Emails take for ever to solve problems I will never advise anyone to order from your selfs
How Good is Prestige Flowers's Customer Service?
Summary of Prestige Flowers Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Prestige Flowers?
Shipping and Delivery Question:
- “Was wondering if my flowers had arrived at their given destination”
- “My delivery”
- “My flowers that ordered to arrive yesterday did not arrive iv got no email from you but you've taken the money from my bank account”
Request for Information Question:
- “Enquiry.”
- “No confirmation of order”
- “Concern about an order”
Product/ Service Question:
- “Not happy with flowers, poor quality won't last for purp”
- “Complaint”
- “Problem withbthe flowers”
Return/ Replace Question:
- “I need to change my delivery address”
- “Incorrect delivery address”
- “I would like to order my replacement flowers”
Activation/ Cancellation Question:
- “I want to cancel my order”
- “Need to cancel order”
- “Cancel order”
Payments and Charges Question:
- “Charged delivery”
- “You have my wrong name and billing address when I log in”
- “I tried to order flowers twice online. Paid with Apple Pay (or so I thought) please contact”
Refund Question:
- “Refund”
- “Had bo refunds”
- “The gift I ordered for my wife for Valentine was 12roses pot but I have received spot ot 1bloomed rose which looks disgusting can you please refund the 35 pounds I paid with delivery or send me today itself a lovely pot full of lovely bloomed 12 rose”
Account Question:
- “I’ve been trying to order flowers for 3 days. First you didn’t recognise my password word so I changed it now you don’t recognise my email. I’ve explained on chat and nobody has got back to me”
- “Cannot reset password”
- “Wrong postcode”
Cards Question:
- “My card has been stolen so have to wait for new to pau”
- “No card sent with flowers and gift”
- “I forgot to add my name onto a message card”
Website/ Application Question:
- “I am trying to do a multiple order online and having problems”
Other Question:
- “One day old flowers dying”
- “Unhappy with flowers I have received”
- “Need to order flowers but very frustrating trying to get order”
Compare Prestige Flowers Customer Service To
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