Prestige Flowers
Reviews and Complaints
www.prestigeflowers.co.uk
Anonymous
Delivery
DO NOT ORDER THEY DO NOT DELIVER ON TIME! and expect me to be okay with this! worst company EVER for flowers! they delivered to early for Valentines day and said that they do this so all orders get in on time!!!!!!!!!!!!!!!!!!!! ! ridiculous! Never heard of a so much rubbish for a flower so called company offered £10 voucher which I declined after my order cost £120! couldnt speak to a manager everyone out of the office. Flower company cannot control big orders at high peaks! dont order for christmas day you will get them at easter with a free £10 voucher complete joke! stay well away! worst company EVER for flowers! delivered to early for Valentines day and said that they do this so all orders get in on time ! ridiculous! Never heard of a so much rubbish for a flower so called company offered £10 voucher which I declined after my order cost £120! stay well away!
Loss:
$120
Cons:
- Whole experience
Reason of review:
Problem with delivery
Preferred solution: Full refund
Anonymous
Prestige Flowers Flowers Review
Flowers late dead after three days then my card used by someone there to buy something from amazon it's a new card and only used it with them they didn't seem interested don't use this company EVER!!
Reason of review:
Bad quality
Anonymous
No communication. Delivery was 2 days late.
Flowers was 2 days late. Came 2 days after Valentines day. No one picked up the phone or got back to me by email. Just took my cash and forgot about me. Very bad customer service. I am still waiting on a reply. I am not sure how there is good feedback on the web. I have never had this bad service from another company. No communication via Facebook, email or even to pick up the phone. They just take your money and don't seem to be bother about anything else. Also no response from the delivery company DX. Company number 0883**** Registered office addressC/O Evans Mockler Limited 5 Beauchamp Court, Victors Way, Barnet, Hertfordshire, United Kingdom, EN5 5TZ
Loss:
$19
Cons:
- Worst experience ever from uk branch
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Prestige Flowers - Delivery Service Review
Avoid prestige flowers. My surprise valentine roses, vase, chocolate and gift package for my wife was never delivered. My wife feels I did not bother. ! After a bad customer experience you look at review pages and yes my bad experiences are common place and appear to be consistent on-going.. it's my duty therefore to share my experience. Despite the tracking saying delivered, they were never delivered. Customer service is appalling and of course "it's not us but the delivery company at fault. Nothing we could have done.. I asked for my money back and was offered replacement flowers and a £5 voucher My request for a refund was ignored.
Reason of review:
Order processing issue
Anonymous
Conned
I have had the same problem with this company,perhaps trading standards should be contacted?i sent my mother 100 roses and only 40 were delivered....I was overseas and when I returned the roses were dead after 5 days.....this company keep asking for photos.....as I said they were dead and my elderly mother does not own a camera......I have been offered £5 to put towards the next order I make.....what a joke....I would never buy from them again....this company is a disgrace.....why offer me £5. I want the other 60 roses I paid for.....don t buy from this company!i have mailed prestige about 11 times now and it is clear that they answer from a script!
Loss:
$15
Cons:
- Not as described
- Diabolical service
Reason of review:
Not as described/ advertised
Preferred solution: Deliver product or service ordered
Anonymous
Vaughan, Ontario
Dead flowers for my dying gran...
I just got off the phone with my family since I am in the US, I sent my gran some flowers since she is really sick and they told me that they were dead when they arrived. Well thanks a lot prestige... this irish gypsy company always seems to remind me of the step brothers movies with Will Farrell. I bet its ran by someone like him too. Basically I sent them a message after the fact and they haven't responded and im not holding my breath, they will take your money but im sure they wont give you it back. Typical *** artists. I hope this review helps stop people getting scammed.
Loss:
$45
Reason of review:
Bad quality
Preferred solution: Let the company propose a solution
Anonymous
Prestige Flowers Delivery Service Review
I ordered on 22/3/17 40 mixed roses for mothers day to be delivered on 25/3/17. Still not turned up. Not happy with this service. Never order from here again.
Reason of review:
Order processing issue
Anonymous
Prestige Flowers Delivery Service Review
My 17 year old son purchased £40 worth of flowers for his girlfriend on Valentine's day. Deluvery was supposed to be any time from 8am til 6pm...they ended up arriving 8pm whilst they were out having a meal. Complained to the company and they have now failed to reply to my complaint. Do not recommend
Reason of review:
Poor customer service
Anonymous
Prestige Flowers Flowers Review
Ordered flowers over a week ago to be delivered on Valentine's Day they didn't arrive then this morning they came and instead of getting a large bunch of roses and lilies I got 5 dead roses and that was it they turned there phones of yesterday and are still of today they also are not responding to emails absolutely disgusting service
Reason of review:
Not as described/ advertised
Anonymous
Prestige Flowers Roses Flowers Review
Worse company ever. I ordered roses for V day for my wife and i was shocked to see the dieing and disgraceful roses they sent. They looked nothing like the pictures online. I emailed the company and was told in a very rude manner that the roses will get better in few days. They refused to refund or exchange Stay away from prestige flowers
Reason of review:
Bad quality
Anonymous
Prestige Flowers Flowers Review
Very disappointed with the valentines flowers my son ordered for his girlfriend. What actually arrived was nothing like the image in the advert. Will definitely not be using these again and we certainly won't be recommending them to anyone.
Reason of review:
Not as described/ advertised
Anonymous
Prestige Flowers Delivery Service Review
Disgraceful company. Valentine's flowers didn't arrive at all on the day. Their own small print doesn't tell you the full facts, effectively they deliver when they like and don't care. Response from customer care? Turn off phones and respond quoting small print. No apology nothing. Do NOT use this company I have no idea how they remain in business.
Reason of review:
Order processing issue
Anonymous
Prestige Flowers Delivery Service Review
Husband ordered me flowers to be delivered Friday, they showed up on Monday shoved between my 2 bins and the delivery guy dubbed that a 'safe place' when opened my roses were all dead!! Customer service in basically Jon existant. I have raised a dispute with my bank to get a refund as prestige just try fobbing me off with replacement flowers.
Reason of review:
Order processing issue
Anonymous
Prestige Flowers Roses Flowers Review
Terrible service for flowers and there all withered and dead after 2 days
Reason of review:
Bad quality
Anonymous
Prestige Flowers Delivery Service Review
Never received flowers and got charged.... didn't answer phone or emails..... valentines ruined... will never use again!!!!!
Reason of review:
Order processing issue
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