Anonymous

Dreadful company

Prestige Flowers - Dreadful company
Prestige Flowers - Dreadful company - Image 2

I ordered flowers for my mum for Mother's Day. They arrived on Sunday afternoon. They bore little relation to the picture on the website. By Tuesday morning they were dying. The flower heads were drooping right over and leaves had gone crispy. I emailed many, many times asking for a refund. They refused each time, making a range of crummy excuses:

1. They had been damaged by the courier and this was nothing to do with them

2. Prestige lied about the day they had delivered the flowers, saying we'd received them two days earlier than was the case. They claimed this meant I'd passed the deadline for complaining.

3. The flowers had only suffered 'minor damage in transit'.

We went round in circles until I gave up for my own sanity. They don't publish phone numbers on their website. I managed to find a number online but it just kept cutting off.

I think it would be fair to describe them as a scam. Take a look at their Facebook page. Most of the people commenting on their posts are fake profiles, presumably set up by Prestige themselves. Click on a few of these profiles for yourself - you'll soon see the pattern to the things they post. What sort of company does that??

I've never posted a negative review about a company before but I think people need to know the truth about Prestige Flowers. They are appallingly bad.

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Reason of review:
Bad quality
Anonymous

Nearly dead flowers

My daughter received flowers for her birthday from her boyfriend. They were nearly dead on arrival. She didn't want to upset her boyfriend so said nothing to him. When I saw them I was very disappointed for him. I contacted Prestige Flowers and they said you had to contact them within 48 hours. So from that that is the lifetime of flowers. They couldn't care less! Such a sham because he and everyone I know won't buy flowers from them!!!
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Reason of review:
Bad quality
Paul J Izq

Rip off Company

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Prestige Flowers - Rip off Company
The flowers they sent were half dead and. Ever came into bloom - when we complained they offeeews a five pound voucher - as if we will ever use them again!! Avoid this company at all costs - save your money and go to the local supermarket!
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Reason of review:
Damaged or defective
Rachael L Jnx

Absolutely shocking

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Prestige Flowers - Absolutely shocking
Prestige Flowers - Absolutely shocking - Image 2
I ordered flowers to be delivered to my mum's work for mothers day. I also paid to upgrade to the bigger bouquet. See pictures for what I ordered, bright fuschia roses and Lilly's. What I got, was Limp, broken and half dead.
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Reason of review:
Not as described/ advertised
Kylie W Dtv

Half dead bouquet

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Prestige Flowers - Half dead bouquet
Prestige Flowers - Half dead bouquet - Image 2
Hubby ordered these for Mother’s Day. Pictures speak for themselves. What was advertised and what was received do not compare. Very disappointed and can only recommend people avoid.
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Reason of review:
Bad quality
Paul P Hfk

Terrible flowers terrible customer service

Prestige Flowers - Terrible flowers terrible customer service

Purchased two rose and lily bouquets for mothers day. After just three days the flowers were all but dead and this happened so quick the lilies did not get a chance to open. Customer service reply:

"When circumstances like this do happen we ask customers to provide us with a photo of the flowers within 48 hours of delivery as the flowers are perishable. This deadline can be extended by 24 hours in certain circumstances. "

So basically they guarantee your flowers for 48hrs or at a push they may extend that by another 24hrs.

Do not waste your money buying flowers from this company.

Just to be fair they did offer a 5 pound voucher, however I politely told them they could keep it

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Shocking

Ordered and was sent a £66 rose bouquet for a valued customer - half dead, small with no water. Complained and sent pictures to customer services to be told there was nothing wrong with them! When I said I wasn't happy with the response I was told to pick off the outside petals, cut the stems and to revive them in hot water. So what was the point in buying a 'finished bouquet'! If I had wanted to arrange them and spent time reviving them, I would have just bought a bouquet for a sixth of the price from a local supermarket chain. What sort of a response is that to send to a customer! I would have been embarrassed to send them to our customer!

Would never ever use again!

What poor customer service, I can imagine they never accept liability and carry on sending poor products whilst charging a fortune for the privilege!

Stay away from this company!

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Reason of review:
Bad quality
Sameerah Kty

Very, very disappointed

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Prestige Gifting Order Reference Number: P196****

I was very disappointed with the flowers which I had arranged to be sent on Monday, 14 May 2018 to my sister-in-law on her discharge from hospital after a major operation.

Even though I paid an extra £5 for a medium sized bouquet, there was only 7 roses and two stems of freesias, the majority of the bouquet being "bulked out" with greenery (not at all like the photo provided!).

I will not be recommending Prestige Flowers to anyone to use in the future, and I will certainly not be using them again (this being my first, and last, time).

The response I received was that they needed a photo within 48 hours of delivery to enable them to even begin to think of sending out a new bouquet or a refund. Unfortunately, I couldn't send a photo because:-

a. I live too far away from the recipient (the only reason I knew what they looked like was because I had a day's leave and visited her and saw them with my own eyes), and

b. The recipient didn't have the required technology to send me a photo to forward on.

Prestige Flowers could only offer me a 10 GBP voucher to use off my next purchase, which I declined as I would not use Prestige Flowers ever again and will not be recommending them to any of my friends and family. I felt like I was being penalised because I couldn't provide a photo and felt like I was being treated as a second class citizen.

Patricia Palmer

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Cons:
  • Customer service
Reason of review:
Bad quality
1 comment
Guest

I received a black and white bouquet from prestige sent by my boyfriend, not that I’d know who they were from if it was down to Prestige as they forgot to write in the note card! Also, the flowers aren’t actually black they are spray painted!

The paint is somehow not waterproof and currently covering my entire kitchen! It’s quite funny really but my other half isn’t too happy!

They offered him a £5 gift voucher and spoke to him like he was an inconvenience. Needless to say we won’t be using them again x

Anonymous

Just awful

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Prestige Flowers - Just awful
Prestige Flowers - Just awful - Image 2
Prestige Flowers - Just awful - Image 3
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Prestige Flowers - Just awful - Image 5

Ordered flowers for Mother's day, came two days earlier in an awful condition - roses where proper old, the petals where damaged, dried, ripped and had holes on them. One rose generally had only half of the petals left on the side.

Roses where suppose to be orange, but the ones that came where pale pink, peachy, white. Send photos of this to customer service - they said there is no quality issues or colour miss match. Advised to follow flower care instructions because flower where simply thirsty.

I have payed for delivery on time for a fresh and nice flowers, received a bouquet two days earlier, which was fresh maybe a week ago. Absolute disgrace.

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Reason of review:
Bad quality
Kerry H Xvg

AVOID THIS APPALLING COMPANY AT ALL COSTS!!

Prestige Flowers - AVOID THIS APPALLING COMPANY AT ALL COSTS!!
Prestige Flowers - AVOID THIS APPALLING COMPANY AT ALL COSTS!! - Image 2
I ordered the Mums Rose and Lily bouquet with free chocolates and spent over £30 believing the flowers would look like the picture. When they arrived at my mother’s house, they were wilting and some of the roses were dead. I emailed a photograph to Prestige Flowers and expressed my and my mother’s disgust and upset and they replied saying the bouquet we received is ‘of good quality’. Also, there were no free chocolates with the flowers as advertised! I replied to their email and attached their picture of the bouquet and the bouquet my mother received for them to compare and informed them that there were no chocolates in the delivery and they have not bothered to reply to me. I am now over £30 out of pocket and this experience spoilt our Mothering Sunday. Appalling experience with Prestige Flowers and advise not to purchase from this company!
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Loss:
$30
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Late delivery and bad quality

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Prestige Flowers - Late delivery and bad quality

Orders 40 roses 10 days before valentines in hope to beat the mad rush for delivery. They didn't arrive till today, the 15th.

However, when the roses did arrive, there were only 36 roses instead of the stated 40. Also, some of the roses were really bad quality, damaged and scarred petals.

Disappointing service, passing the blame because of location of the delivery even though I ordered well in advance so they could be delivered on a specific day. Definitely won't be ordering from here again

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Reason of review:
Bad quality
1 comment
Guest

Flowers delivered on day stated on order the person who received them said they were lovely thank you

Izabela s Kzf

Disappointed mother’s day

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I ordered a flowers a week before to be arrived on 25 th of may ( one day before mother’s day (Mother’s day in Poland is 26th) i placed the order for one day before just in case would be any problem, I paid £40 expecting be on time or one day after . Today is the 2-nd day and the flowers still hasn’t come and customer service can’t help me with the confirmation of the date , but now i’m Wondering as the Mother’s Day surprise is ruined what’s the point for them to come ?!

So disappointed now just waiting in which condition the flower would come if on website is saying for the lat 3 days dispatched !

So disappointed seeing my mom over the phone without her surprise . I won’t place the order with that company ever again , ruined all the special day :-( I will upload some pictures when the flowers will come.

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Reason of review:
Problem with delivery
christine d Uch

Worried iv ordered twice

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, Im worried iv ordered twice. I had trouble checking out using bank card so used pay-pal instead. Order number:172****, going to Diane Howard, Swan House, Guilden Morden, SG8 OJW. Can you please e-mail me to confirm im not paying twice or having 2 lots of flowers delivered next monday. Im told this has to be at least 100 words so im afraid i will have to woffle cz i think iv covered what i need to say. Except that i would have prefered to be able to phone and speak to an actual person but couldnt find a phone number. Hope i get an e-mail back soon cz im really worried about this
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Reason of review:
Problems with payment
Yulanda Wuj

Disgraceful quality and disgusting service

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Prestige Flowers - Disgraceful quality and disgusting service
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Ordered a bunch of double flowering rose lily's for my mum's birthday as I was working away and wouldn't see her on the day. The flowers arrived a day early, only 5 dried out and wilting stems loose in the box not recognisable to what i ordered on the website. Photos are what i ordered from the website vs what was delivered. Customer service responded to my complaint saying their manager found the quality and quantity acceptable.
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Reason of review:
Not as described/ advertised
Beverley Oec

Rubbish

Bought my daughter a bunch of roses for finishing uni. Spent £35 and they looked rubbish for that money and didn’t last a week
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Reason of review:
Bad quality
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