Company has verified representatives Subscribed to our free business plan and has customer support representatives who act on its behalf.
Submit ›
1.4 Based on 173 reviews
Compare to others
  • Customers like
    • Delivered on time 4
    • Website 3
    • Web site easy to use 2
  • Customers don't like
    • Their general attitude 14
    • No refund policy 14
    • Reply on delaying delivery 13
Advanced
search
loading...
More Less

I put into google send flowers from the uk to france.. Prestige flowers came up.. Choose the flowers I wanted put in my friends delivery address in france & asked for delivery the next day.. checked out & paid my money.. Two days later still no flowers, I telephone prestige flowers had to wait nearly 15mins for my call to be answered so must get lots of complaints, to which I was told I had ordered a uk bouquet & couldn't be sent to france, oh... Read more

Was this review helpful? 0 0

Paid £36.99 and received a very small bunch of flowers. The company admits a mistake has been made and the incorrect bouquet size has been sent but have only offered a £5 voucher as compensation. Very disappointed with customer service.

Add comment

I have ordered flowers for my wife birthday and it was not delivered on the same date ,when this was asked, they are showing the policy terms and condition explaining us that they have the right to deliver it on next day also , no one have the clue or control on their system ,except the sorry message sent each time , such pathetic and dissorganized company , experience with prestige flowers was horrible , they donot deliver things on time... Read more

Was this review helpful? 1 0

Ordered flowers for Ruby anniversary gift. Meant to be delivered on the Sunday but they sent e mail to say they were delayed and would be delivered Monday morning. I knew people receiving them would not be home so had to send them the courier link to arrange "safe place" They were then told they would not be delivered until Tuesday. D P D tracking shows they have had the flowers at their depot since Saturday. Can only guess what state they will... Read more

Was this review helpful? 1 0

Flowers originally advertised at £34.99 reduced to £20.00 - 5 roses, a lily and leaves turned up in a box that although said it had been left with a neighbour - had actually gone back to the sorting office, hence 2 nights in a box they were quite dried out! Look nothing like the picture advertised, very disappointed but 'customer service' not at all helpful. Sent complaint and pictures, was told the were satisfactory!! If the price of a bouquet... Read more

Was this review helpful? 1 0

Absolute rip off . Flowers didn't turn up and when they did after I complained . This ting bunch came with the postman. What a waste of 49 pounds . And a disappointed wife. You have been warned

Add comment

Terrible company. Did not deliver the flowers the next day as promised and then refused any compensation as the small print states that next day delivery is not actually a guarantee.

Add comment

Awful company, *** flowers, not as described, 100% dissatisfaction guarantee, trying to weasel out of a refund even though they agree the product was not as described

Add comment

Ordered a med bouquet of flowers as i didnt want a small bunch also payed for a vase as i new my frend was moving into her new home that day & mightvnot be able to find her vase that was packed ,frankly i was shocked at the poltry bunch of flowers she recieved ,if this was a med size bunch god help anyone who orders a small bunch ,even the vase i ordered for her was to smal in hight ,i complained at what i recieved for the large amount ... Read more

Was this review helpful? 1 0

I received a bouquet of Prestige flowers today and a very small box of chocolates. The flowers could have come from the forecourt of a petrol station. I can see on the Prestige website that the sender has spent £19.99 (original price £34.99!) plus postage for a bunch that would only cost £3 in a supermarket. Moreover, many stems are broken, the flowers are far from fresh and the bouquet does not contain any extra greenery. Although it has the... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Prestige Flowers.
Filing a new complaint about
×