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I ordered 40 roses which included free chocolates on Sunday 10th September to be delivered to a special couple in Holywood N. Ireland. on Monday 11th September. Prestige clearly state order before 9pm for next day delivery. I was disgusted to get a text from Royal Mail...
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#1101039
Absolutely appalling customer service. I ordered flowers that were not delivered. I was asked to wait an extra day as it was a courier service, which I was happy to do. Still no flowers 3 working days later. After numerous emails (9 in total) I was constantly...
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#1098802
Ordered a rose bouquet for my wife on our 3th Anniversary and the flowers arrived on the day. Good start. My wife was chuffed to bits. When I got home the array was not as glorious as shown on the website, but I out this down to most of the roses being young buds and...
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Anonymous
Smitty

Did you slice the bottom of the stem before immersing in water ? That's necessary.Next time, visit the local florist and pick something nice yourself.P.S. She's lucky to get...

#1097653
Prestige Flowers - Worst Flowers Ever Received.
Prestige Flowers - Worst Flowers Ever Received.
1/2

Prestige Flowers - Worst Flowers Ever Received.

Prestige Flowers
#1102633
1.0
Details
Complete con job. Roses battered and torn. They refused to refund. Why would I want replacement flowers from a supplier that can't be trusted and ruined a suprise. Do not trust this company to send a gift to your loved one.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Website
Prestige Flowers - Worst ever
Prestige Flowers - Worst ever
Prestige Flowers - Worst ever
1/3

Prestige Flowers - Worst ever

Prestige Flowers
#1093729
1.0
Details
My hubby ordered me a rose bouquet for our 7th wedding anniversary! After a few days they were dead, I have always used another company and they have been beautiful n good quality! But not prestige flowers! I emailed them and they offered 5 voucher! I declined as will never use these again.
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Turnaround Time

Prestige Flowers - Do not use this site

Prestige Flowers
#1092885
1.0
Details
Flowers do not arrive on time and left on premises unsecured and customer services shocking do not reply to questions asked and do not call you on request. Tracking system seems to be always down. Overall experience so frustrating and my colleague still hasn't received due to flowers been stole.
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Style and Design
Value for money

Prestige Flowers - Delivery on wrong date

Prestige Flowers
#1068118
1.0
Details
Delivered on wrong date no responsability taken. Do not use would not call me to discuss and shunned all responsibility awfull experience
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Turnaround Time
Value for money
Ordered flowers for my mother in law on the Thursday for Saturday delivery ...this is now Monday and still no flowers .I Phoned to complain , they said delivery takes longer as we live in Scotland ! Ha !...yes we live in Scotland , NOT the moon ! These were for a...
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#1096258
Prestige Flowers - Terrible
Wilted flowers delivered to me as a gift and I complained. Prestige Flowers finally agreed to send a replacement bouquet which never arrived. Turns out they delivered replacement bouquet to the wrong address and have now accused me of providing the wrong address???? I...
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#1095267
Terrible service. On Wednesday I arranged to have flowers delivered for my partner on her birthday on Sunday (yesterday). She's currently away with family for the weekend. I was informed that the gift would arrive at their holiday destination between the hours of 5 and...
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#1093127
Disgusting Prestige Flowers ,
Ordered Flowers for my wife for anniversary, delivery fine, looked great when arrived. 2 days on flowers drooping petals falling off. Contacted customer service girl called Nicole condescending e mail on how to look after flowers !!! Sent 3 photos, im away on business...
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1.9
I didn't like
  • Customer service
#1091166
Prestige Flowers - What you buy is not what you get!!
I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had ordered was not what was received, to top it off it was dead within 3-4 days. What I bought (and paid for) is this...
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Anonymous
Amy McDowell

Just as an update, this matter was never resolved, after weeks of trying to contact them i finally got correspondence via online chat and after much discussion was offered a v...

1.5
#1078415
I ordered flowers to be delivered next day on their website. They didnt arrive on the day. A florist who cannot deliver on the special date needed should not be in business. Customer service is a joke. They have email templates for complaints which shows just how many...
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1.2
#1076780
Prestige Flowers - Awful flowers and worse customer care
Prestige Flowers - Awful flowers and worse customer care
Awful flowers .... had them sent through for 30th anniversary .... roses were all diseased and dying .... complained and sent second bunch just as bad as first ..., would of thought would pull out all the stops to clear up problem ..and make customer happy .......
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I liked
  • Web site easy to use
  • Brazen disregard for customers
I didn't like
  • Flowers their service their customer service
  • Disregard for consumer law
  • Diabolical service
#1073901