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1.5 Based on 170 reviews
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  • Customers like
    • Delivered on time 4
    • Website 3
    • Web site easy to use 2
  • Customers don't like
    • Their general attitude 14
    • No refund policy 14
    • Reply on delaying delivery 13
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Terrible company. Did not deliver the flowers the next day as promised and then refused any compensation as the small print states that next day delivery is not actually a guarantee.

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Awful company, *** flowers, not as described, 100% dissatisfaction guarantee, trying to weasel out of a refund even though they agree the product was not as described

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Ordered a med bouquet of flowers as i didnt want a small bunch also payed for a vase as i new my frend was moving into her new home that day & mightvnot be able to find her vase that was packed ,frankly i was shocked at the poltry bunch of flowers she recieved ,if this was a med size bunch god help anyone who orders a small bunch ,even the vase i ordered for her was to smal in hight ,i complained at what i recieved for the large amount ... Read more

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I received a bouquet of Prestige flowers today and a very small box of chocolates. The flowers could have come from the forecourt of a petrol station. I can see on the Prestige website that the sender has spent £19.99 (original price £34.99!) plus postage for a bunch that would only cost £3 in a supermarket. Moreover, many stems are broken, the flowers are far from fresh and the bouquet does not contain any extra greenery. Although it has the... Read more

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Flowers came today, smallest most expensive bunch i have ever seen. Emailed company who point blank refused to take responsibility or offer any sort of compensation. These were for a birthday present. Gutted isnt the word. The flowers are the ones on the right. The ones on the left were not even £5... i paid £28.50 plus delivery. Read more

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As a serving soldier, having just returned from tour I thought it would be nice to suprize my wife with a beautiful bouquet of flowers, well we got a suprize alright, absolutely shocking! I would have been better going to the 24hr garage and getting a £2.99 ***, because after nearly £50 that's what I got from Prestige flowers. I was horrified when my wife took them out of the box, I genuinely think they go to their local cemetery at night to get... Read more

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Chose 'Pure Delight' to send to a friend. This should have been a beautiful display of white lillies, roses and yellow flowers as shown in the photo on the website. What actually arrived looked completely different, alot of cheap yellow 'filler' flowers took up half the bouquet. This was so embarrassing as this was sent as a gift. I phoned to complain - was held in a *** for 18 minutes - then told to send an e-mail with photos of what it should... Read more

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Ordered flowers on Sunday and despite asking for next day delivery it kept defaulting to Tuesday. However it's now Thursday and they still haven't arrived. I called yesterday and was told I couldn't cancel the order until 48 hours had lapsed so I demanded my delivery fee back which they said they couldn't do. I have have now called up for a refund and been told there is no manager there go take my call and they're the only ones that can... Read more

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I had recently needed to send flowers after upsetting a friend however being tight with money at the moment meant i couldn't just go to my local florists to spend £30 and i didn't want to buy a bunch from the supermarket, i needed something a little bit more special.... i know... i'm selfish, moving on...i happened to come across prestige flowers online and thought it was worth a try, and wow did they deliver!, Beautiful roses in great condition... Read more

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I ordered flowers for my mothers birthday and they never arrived. I have emailed Emelia Armstrong several times requesting a full refund. As I had no choice but to order flowers locally for my mum and get them delivered same day, Which cost me so much more. I am very upset as they wind refund me and want to try do another deliver, even after I have explain I had to make an alternative plan. This is not fair and according to the law I am entitled... Read more

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